Quality Disclosure Programs and Internal Organizational Practices: Evidence from Airline Flight Delays

• 成果类型: Article
• 署名作者: Forbes, Silke J.; Lederman, Mara; Tombe, Trevor
• 署名单位: University System of Ohio; Case Western Reserve University; University of Toronto; University of Calgary
• 刊物名称: AMERICAN ECONOMIC JOURNAL-MICROECONOMICS
• ISSN/ISSBN: 1945-7669
• DOI: 10.1257/mic.20130164
• 发表日期: 2015
• 页码: 1-26
• 关键词: information; incentives

摘要

Disclosure programs exist in many industries in which consumers are poorly informed about product quality. We study a disclosure program for airline on-time performance, which ranks airlines based on the fraction of their flights that arrive less than 15 minutes late. The program creates incentives for airlines to focus their efforts on flights close to this threshold. We find that firms in this industry are heterogeneous in how they respond to these incentives. Moreover, this heterogeneity correlates with internal firm characteristics. Our findings highlight the importance of interactions between incentives created by a disclosure program and firms' internal organizational practices.