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作者：Brown, Susan A.; Venkatesh, Viswanath; Goyal, Sandeep
作者单位：University of Arizona; University of Arkansas System; University of Arkansas Fayetteville; University of Louisville
摘要：Expectation confirmation research in general, and in information systems (IS) in particular, has produced conflicting results. In this paper, we discuss six different models of expectation confirmation: assimilation, contrast, generalized negativity, assimilation-contrast, experiences only, and expectations only. Relying on key constructs from the technology acceptance model (TAM), we test each of these six models that suggests different roles for expectations and experiences of the key predic...
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作者：Beck, Roman; Pahlke, Immanuel; Seebach, Christoph
作者单位：IT University Copenhagen; Goethe University Frankfurt
摘要：Organizational knowledge is one of the most important assets of an enterprise. Therefore, many organizations invest in enterprise social media (ESM) to establish electronic networks of practice and to foster knowledge exchange among employees. ESM improves interaction transparency and can be regarded as a sociotechnical system that provides a language for communication and symbolic action as well as a better sense of others' social identity. Accordingly, the individual characteristics of knowl...
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作者：Mehra, Amit; Langer, Nishtha; Bapna, Ravi; Gopal, Ram
作者单位：Indian School of Business (ISB); University of Minnesota System; University of Minnesota Twin Cities; University of Connecticut
摘要：The ongoing digitization of multiple industries has drastically reduced the half-life of skills and capabilities acquired by knowledge workers through formal education. Thus, firms are forced to make significant ongoing investments in training their employees to remain competitive. Existing research has not examined the role of training in improving firm-level productivity of knowledge firms. This paper provides an innovative econometric framework to estimate returns to such employee training ...
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作者：Sykes, Tracy Ann; Venkatesh, Viswanath; Johnson, Jonathan L.
作者单位：University of Arkansas System; University of Arkansas Fayetteville
摘要：The implementation of enterprise systems, such as enterprise resource planning (ERP) systems, alters business processes and associated workflows, and introduces new software applications that employees must use. Employees frequently find such technology-enabled organizational change to be a major challenge. Although many challenges related to such changes have been discussed in prior work, little research has focused on post-implementation job outcomes of employees affected by such change. We ...
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作者：Rivard, Suzanne
作者单位：Universite de Montreal; HEC Montreal
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作者：Nan, Ning; Lu, Yong
作者单位：University of British Columbia; Southwestern University of Finance & Economics - China; Southwestern University of Finance & Economics - China; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University
摘要：Organizational crisis management has traditionally favored a centralized plan-and-control approach. This study explores the possibility for an orderly crisis management process to arise unintentionally from decentralized and spontaneous actions in an online community (i.e., self-organization). Based on complex adaptive systems theory, a multilevel model is developed to account for the logical relation between individual-level actions and interactions in an online community and an organizationa...
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作者：Ye, Shun; Gao, Guodong (Gordon); Viswanathan, Siva
作者单位：George Mason University; University System of Maryland; University of Maryland College Park
摘要：This study examines how sellers respond to changes in the design of reputation systems on eBay. Specifically, we focus on one particular strategic behavior on eBay's reputation system: sellers' explicit retaliation against negative feedback provided by buyers to coerce buyers into revoking their negative feedback. We examine how these strategic sellers respond to removal of their ability to retaliate against buyers. We utilize one key policy change of eBay's reputation system, which provides a...
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作者：Burtch, Gordon; Ghose, Anindya; Wattal, Sunil
作者单位：University of Minnesota System; University of Minnesota Twin Cities; New York University; Korea University; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University
摘要：In this paper, we analyze patterns of transaction between individuals using data drawn from Kiva.org, a global online crowdfunding platform that facilitates prosocial, peer-to-peer lending. Our analysis, which employs an aggregate dataset of country-to-country lending volumes based on more than three million individual lending transactions that took place between 2005 and 2010, considers the dual roles of geographic distance and cultural differences on lenders' decisions about which borrowers ...
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作者：Cecez-Kecmanovic, Dubravka; Kautz, Karlheinz; Abrahall, Rebecca
作者单位：University of New South Wales Sydney; University of Wollongong
摘要：The paper questions common assumptions in the dominant representational framings of information systems success and failure and proposes a performative perspective that conceives IS success and failure as relational effects performed by sociomaterial practices of IS project actor-networks of developers, managers, technologies, project documents, methodologies, and other actors. Drawing from a controversial case of a highly innovative information system in an insurance company-considered a succ...
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作者：Ho, Shuk Ying; Bodoff, David
作者单位：Australian National University; University of Haifa
摘要：Web personalization can achieve two business goals: increased advertising revenue and increased sales revenue. The realization of the two goals is related to two kinds of user behavior: item sampling and item selection. Prior research does not provide a model of attitude formation toward a personalization agent nor of how attitudes relate to these two behaviors. This limits our understanding of how web personalization can be managed to increase advertising revenues and/or sales revenues. To fi...
