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作者：Levina, Natalia
作者单位：New York University
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作者：Karhade, Prasanna P.; Dong, John Qi
作者单位：University of Hawaii System; University of Hawaii Manoa; Trinity College Dublin
摘要：Firms' investment in information technology (IT) has been widely considered to be a key enabler of innovation. In this study, we integrate prior findings on the augmenting pathways (where IT investment supports innovation) with a new theory explaining the suppressing pathways (where dynamic adjustment costs associated with large IT investment can be detrimental to innovation) to propose an overall inverted U-shaped relationship between IT investment and commercialized innovation performance (C...
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作者：van den Broek, Elmira; Sergeeva, Anastasia; Huysman, Marleen
作者单位：Vrije Universiteit Amsterdam; Vrije Universiteit Amsterdam
摘要：The introduction of machine learning (ML) in organizations comes with the claim that algorithms will produce insights superior to those of experts by discovering the truth from data. Such a claim gives rise to a tension between the need to produce knowledge independent of domain experts and the need to remain relevant to the domain the system serves. This two-year ethnographic study focuses on how developers managed this tension when building an ML system to support the process of hiring job c...
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作者：Zhang, Ziqiong; Zhang, Zili; Chen, Pei-yu
作者单位：Harbin Institute of Technology; Arizona State University; Arizona State University-Tempe
摘要：Little research has focused on online shopping habits, particularly concerning time, missing the opportunity to potentially improve important outcomes by the simple innovative use of time. Based on a unique dataset that includes reviews as well as pertinent purchases at the individual level from a large online retailer, this study investigates whether consumers exhibit time habits for online shopping and whether following such time habits affects their satisfaction and revisit behavior. We emp...
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作者：Nian, Tingting; Zhu, Yuyuan (Anthony); Gurbaxani, Vijay
作者单位：University of California System; University of California Irvine
摘要：Powered by digital technologies, many peer-to-peer platforms, or what is called the sharing economy, have emerged in the past decade. Although the impact of the sharing economy has received considerable attention over the past few years, extant research has not fully documented the impact of the sharing economy on consumers, workers, industry, or society as a whole. In this study, we exploit the geographical and temporal variation in Uber's entry to examine its impact on the personal bankruptc...
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作者：Teodorescu, Mike H. M.; Morse, Lily; Awwad, Yazeed; Kane, Gerald C.
作者单位：Boston College; West Virginia University; Massachusetts Institute of Technology (MIT)
摘要：Machine learning (ML) tools reduce the costs of performing repetitive, time-consuming tasks yet run the risk of introducing systematic unfairness into organizational processes. Automated approaches to achieving fair-ness often fail in complex situations, leading some researchers to suggest that human augmentation of ML tools is necessary. However, our current understanding of human-ML augmentation remains limited. In this paper, we argue that the Information Systems (IS) discipline needs a mor...
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作者：Hahn, Jungpil; Lee, Gwanhoo
作者单位：National University of Singapore; American University
摘要：Information systems development (ISD) requires both business domain and technology domain knowledge. How cross-domain knowledge affects ISD outcomes is one of the most fundamental and persistent problems in the IS field. We argue that the effect of cross-domain knowledge depends on its distribution across business and IT units and ISD complexity in terms of level and pattern of design element interdependencies. We systematically investigate the complex effects of cross-domain knowledge on ISD ...
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作者：Liu, Angela Xia; Li, Yilin; Xu, Sean Xin
作者单位：University of North Carolina; University of North Carolina Charlotte; Tsinghua University
摘要：This work examines the question of who is more likely to provide future helpful reviews in the context of online product reviews by synergistically using personality theories and data analytics. It trains a deep learning model to infer a reviewer's personality traits. This enables analyses to reveal the role of personality traits in review helpfulness among a large population of reviewers. We develop hypotheses on how personality traits are associated with review helpfulness, followed by hypot...
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作者：Bar-Gill, Sagit; Reichman, Shachar
作者单位：Tel Aviv University; Massachusetts Institute of Technology (MIT)
摘要：In recent years, billions of dollars have been spent by both online and offline retailers on website design aimed at increasing consumers' online engagement. We study the relationship between online engagement and offline sales, utilizing a quasi-experimental setting in which a leading premium automobile brand gradually launched a new interactive website across markets, allowing for a treatment-control comparison. This paper offers evidence of a causal effect of online engagement on offline sa...
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作者：Chen, Liwei; Hsieh, J. J. Po-An; Rai, Arun; Xu, Sean Xin
作者单位：University System of Ohio; University of Cincinnati; University System of Georgia; Georgia State University; University System of Georgia; Georgia State University; Tsinghua University
摘要：To attain customer satisfaction, service firms invest significant resources to implement customer relationship management (CRM) systems to support internal customer service (CS) employees who provide service to external customers in both face-to-face and virtual channels. How CS employees apply sophisticated CRM systems to interact with customers and how the mechanisms through which their CRM usage affects customer satisfaction vary across service channels and bear important implications. We a...
