Production and Operations Management

最新文章

• Supplier Selection for Framework Agreements in Humanitarian Relief AI翻译
  作者：Balcik, Burcu; Ak, Deniz
  作者单位：Ozyegin University; Kadir Has University
  摘要：In this study, we consider the supplier selection problem of a relief organization that wants to establish framework agreements (FAs) with a number of suppliers to ensure quick and cost-effective procurement of relief supplies in responding to sudden-onset disasters. Motivated by the FAs in relief practice, we focus on a quantity flexibility contract in which the relief organization commits to purchase a minimum total quantity from each framework supplier over a fixed agreement horizon, and, i...
• Monopoly Versioning of Information Goods When Consumers Have Group Tastes AI翻译
  作者：Wei, Xueqi (David); Nault, Barrie R.
  作者单位：Fudan University; University of Calgary
  摘要：Large sunk costs of development, negligible costs of reproduction, and distribution resulting in economies of scale distinguish information goods from physical goods. Versioning is a way firms may take advantage of these properties. However, in a baseline model where consumers differ in their tastes for quality, an information goods monopolist only offers one version, and this differs from what we observe in practice. We explore formulations that add features to the baseline model that result ...
• Interruption and Forgetting in Knowledge-Intensive Service Environments AI翻译
  作者：Froehle, Craig M.; White, Denise L.
  作者单位：University System of Ohio; University of Cincinnati; Cincinnati Children's Hospital Medical Center
  摘要：An increasing barrier to productivity in knowledge-intensive work environments is interruptions. Interruptions stop the current job and can induce forgetting in the worker. The induced forgetting can cause re-work; to complete the interrupted job, additional effort and time is required to return to the same level of job-specific knowledge the worker had attained prior to the interruption. This research employs primary observational and process data gathered from a hospital radiology department...
• First Step in Social Media: Measuring the Influence of Online Management Responses on Customer Satisfaction AI翻译
  作者：Gu, Bin; Ye, Qiang
  作者单位：Arizona State University; Arizona State University-Tempe; Harbin Institute of Technology
  摘要：With the growing influence of online social media, firms increasingly take an active role in interacting with consumers in social media. For many firms, their first step in online social media is management responses, where the management responds to customers' comments about the firm or its products and services. In this article, we measure the impact of management responses on customer satisfaction using data retrieved from a major online travel agency in China. Applying a panel data model t...
• Coordinating Production and Marketing with Dynamic Transfer Prices AI翻译
  作者：Dockner, Engelbert J.; Fruchter, Gila E.
  作者单位：Vienna University of Economics & Business; Bar Ilan University
  摘要：Decentralized decision making is a fact in the modern business world accompanied by extensive research that looks into its consequences for overall firm profits. We study the interactions of decentralized marketing and operations divisions in a corporation and explore their impact on overall firm profits in the case with and without coordination of the two decentralized units. We assume that the marketing department is responsible for the price that influences the demand (sales), and the opera...
• Peakedness-Based Staffing for Call Center Outsourcing AI翻译
  作者：Van den Schrieck, Jean-Christophe; Aksin, Zeynep; Chevalier, Philippe
  作者单位：Koc University; Universite Catholique Louvain
  摘要：This study considers the staffing problem of a vendor call center in a co-sourcing setting. The aim is to take short-term variability and correlations in time for call arrivals at such a vendor call center into account. To do so, peakedness is proposed as a useful measure of the burstiness in the arrival stream. The study empirically demonstrates the presence of bursty arrivals at a call center and proposes an approach to the measurement of the peakedness of the arrival stream making use of st...
• Does Higher Transparency Lead to More Search in Online Auctions? AI翻译
  作者：Haruvy, Ernan; Leszczyc, Peter T. L. Popkowski; Ma, Yu
  作者单位：University of Texas System; University of Texas Dallas; University of Alberta; Renmin University of China
• Distributed Decisions in Networks: Laboratory Study of Routing Splittable Flow AI翻译
  作者：Rapoport, Amnon; Gisches, Eyran J.; Mak, Vincent
  作者单位：University of California System; University of California Riverside; University of Arizona; University of Cambridge
• Untitled AI翻译
  作者：Cachon, Gerard P.
• Improving Humanitarian Operations through Technology-Enabled Collaboration AI翻译
  作者：Ergun, Oezlem; Gui, Luyi; Heier Stamm, Jessica L.; Keskinocak, Pinar; Swann, Julie
  作者单位：University System of Georgia; Georgia Institute of Technology; Kansas State University; University System of Georgia; Georgia Institute of Technology
  摘要：Humanitarian supply chains involve many different entities, such as government, military, private, and non-governmental organizations and individuals. Well-coordinated interactions between entities can lead to synergies and improved humanitarian outcomes. Information technology (IT) tools can help facilitate collaboration, but cost and other barriers have limited their use. We document the use of an IT tool to improve last-mile supply distribution and data management in one of many camps for i...