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作者：Sun, Xu; Whitt, Ward
作者单位：Columbia University
摘要：We develop new rules for assigning available service representatives to customers in customer contact centers and other large-scale service systems in order to create effective work breaks for the service representatives from naturally available idleness. These are unplanned breaks occurring randomly over time. We consider both announced breaks as well as unannounced breaks. Our goal is to make the mean and variance of the interval between successive breaks suitably small. Given a target break...
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作者：Gallino, Santiago; Moreno, Antonio
作者单位：Dartmouth College; Harvard University
摘要：Online channels generate frictions when selling products with nondigital attributes, such as apparel. Customers may be reluctant to purchase products they have not been able to try on and those customers who do purchase may return products when they do not fit as expected. Virtual fitting-room technologies provide information about how a product fits a particular customer and promise to mitigate some of the frictions the information gap generates in the retailers' supply chains. By implementin...
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作者：Drake, David F.
作者单位：University of Colorado System; University of Colorado Boulder
摘要：Emissions regulation is a policy mechanism intended to address the threat of climate change. However, the stringency of emissions regulation varies across regions, raising concerns over carbon leakage-an outcome where stringent regulation in one region shifts production to regions with weaker regulation. It is believed that such leakage adversely increases global emissions. It is also believed that leakage can be eliminated by carbon tariffs, which are taxes imposed on imported goods so that t...
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作者：Taylor, Terry A.
作者单位：University of California System; University of California Berkeley
摘要：An on-demand service platform connects waiting-time-sensitive customers with independent service providers (agents). This paper examines how two defining features of an on-demand service platform-delay sensitivity and agent independence-impact the platform's optimal per-service price and wage. Delay sensitivity reduces expected utility for customers and agents, which suggests that the platform should respond by decreasing the price (to encourage participation of customers) and increasing the w...
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作者：Qi, Wei; Li, Lefei; Liu, Sheng; Shen, Zuo-Jun Max
作者单位：McGill University; Tsinghua University; University of California System; University of California Berkeley; University of California System; University of California Berkeley
摘要：Two socioeconomic transformations, namely, the booms in the sharing economy and retail e-commerce, lead to the prospect where shared mobility of passenger cars prevails throughout urban areas for home delivery services. Logistics service providers as well as local governments are in need of evaluating the potentially substantial impacts of this mode shift, given their economic objectives and environmental concerns. This paper addresses this need by providing new logistics planning models and m...
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作者：Guajardo, Jose A.
作者单位：University of California System; University of California Berkeley
摘要：The nonresidential solar energy market has grown rapidly in the United States. Companies considering the adoption of solar energy have an important choice: whether to purchase the system (direct ownership, or DO) or opt for an agreement with a service provider that offers third-party ownership (TPO). Although this decision is financially very important, empirical research comparing the two models from an operational perspective has been scarce. These issues are particularly relevant considerin...
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作者：Lo, Chris K. Y.; Tang, Christopher S.; Zhou, Yi; Yeung, Andy C. L.; Fan, Di
作者单位：Hong Kong Polytechnic University; University of California System; University of California Los Angeles; Hong Kong Polytechnic University; Macau University of Science & Technology
摘要：We examine firms listed on the Shanghai/Shenzhen Stock Exchange to investigate stock market reactions to 294 Chinese manufacturing firms involved in 618 environmental incidents between 2006 and 2013. Through our event studies, we find empirical evidence of a significantly negative stock market reaction to announcements of environmental incidents. Our empirical analysis reveals that Chinese firms with a higher government share (of ownership) and recognition of social responsibility tend to be l...
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作者：Lin, Yen-Ting; Parlaktuerk, Ali K.; Swaminathan, Jayashankar M.
作者单位：University of San Diego; University of North Carolina; University of North Carolina Chapel Hill; University of North Carolina School of Medicine
摘要：We consider a manufacturer serving a retailer that sells its product to customers over two periods. Each firm determines its unit price. The retailer orders the product from the manufacturer prior to the beginning of the selling periods. We consider two types of customers: (1) strategic customers who take their future options into account and time their purchases accordingly and (2) myopic customers who consider only their current options. We compare the resulting equilibria for these two scen...
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作者：Nikoofal, Mohammad E.; Guemues, Mehmet
作者单位：Toronto Metropolitan University; McGill University
摘要：Despite the many benefits of outsourcing, firms are still concerned about the lack of critical information regarding both the risk levels and actions of their suppliers, who are usually just a few links away. Usually, companies manage supply chain risks by deferring payments to suppliers until after the delivery has been made. Even though the deferred payment approach shunts the risk from the buyer to the supplier, recent supply chain failures suggest that it does not necessarily eliminate the...
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作者：Cohen, Morris A.; Cui, Shiliang; Ernst, Ricardo; Huchzermeier, Arnd; Kouvelis, Panos; Lee, Hau L.; Matsuo, Hirofumi; Steuber, Marc; Tsay, Andy A.
作者单位：University of Pennsylvania; Georgetown University; WHU - Otto Beisheim School of Management; Washington University (WUSTL); Stanford University; Kobe University; Santa Clara University
摘要：Problem definition: Manufacturing firms are undergoing restructuring defined by a collection of adjustments and decisions, which affect the source and destination of manufactured products throughout the firm's global supply chain network. We report on a comprehensive picture of manufacturing sourcing on a global basis. Academic/practical relevance: With dynamic changes in global economic, political, and technological conditions, the design of global supply chain strategies has become criticall...
