M&SOM - Manufacturing AND Service Operations Management

最新文章

• Better to Bend than to Break: Sharing Supply Risk Using the Supply-Flexibility Contract AI翻译
  作者：Farahani, Mehdi H.; Dawande, Milind; Gurnani, Haresh; Janakiraman, Ganesh
  作者单位：University of Texas System; University of Texas Dallas; Wake Forest University
  摘要：Problem definition: We analyze a contract in which a supplier who is exposed to disruption risk offers a supply-flexibility contract comprising of a wholesale price and a minimum-delivery fraction (flexibility fraction) to a buyer facing random demand. The supplier is allowed to deviate below the order quantity by at most the flexibility fraction. The supplier's regular production is subject to random disruption, but she has access to a reliable expedited supply source at a higher marginal cos...
• Mechanism Design for Managing Hidden Rebates and Inflated Quotes of a Procurement Service Provider AI翻译
  作者：Fan, Xiaoshuai; Chen, Ying-Ju; Tang, Christopher S.
  作者单位：Southern University of Science & Technology; Hong Kong University of Science & Technology; Hong Kong University of Science & Technology; University of California System; University of California Los Angeles
  摘要：Problem definition: When sourcing through a procurement service provider (PSP), the PSP often collects rebates from unethical manufacturers in developing countries (as referral fees) that are hidden from the retailers. Recognizing that a PSP has a strong incentive to solicit quotes from unethical manufacturers, we examine a situation in which the retailer insists on soliciting a quote from a manufacturer designated by the retailer and a separate quote from an unethical manufacturer selected by...
• Cross-Border E-Commerce Data Set: Choosing the Right Fulfillment Option AI翻译
  作者：Sun, Libo; Lyu, Guodong; Yu, Yugang; Teo, Chung Piaw
  作者单位：Chinese Academy of Sciences; University of Science & Technology of China, CAS; Chinese Academy of Sciences; University of Science & Technology of China, CAS; National University of Defense Technology - China; National University of Singapore; National University of Singapore
  摘要：We provide a set of data on cross-border e-commerce sales from a fast-fashion e-retailer, Babyonlinedress, which stocks wedding gowns and full dresses from China but sells to markets overseas through multiple cross-border platforms, including Amazon, AliExpress, DHgate, etc. The data set contains normalized weekly orders on Amazon Marketplace over a three-year period, from January 1, 2015 to December 31, 2017. In total, we have collected M = 13,719 weekly orders for N = 1,166 different stock k...
• Warranty Matching in a Consumer Electronics Closed-Loop Supply Chain AI翻译
  作者：Calmon, Andre P.; Graves, Stephen C.; Lemmens, Stef
  作者单位：INSEAD Business School; Massachusetts Institute of Technology (MIT); Erasmus University Rotterdam; Erasmus University Rotterdam - Excl Erasmus MC
  摘要：Problem definition: We examine a dynamic assignment problem faced by a large wireless service provider (WSP) that is a Fortune 100 company. This company manages two warranties: (i) a customer warranty that the WSP offers its customers and (ii) an original equipment manufacturer (OEM) warranty that OEMs offer the WSP. The WSP uses devices refurbished by the OEM as replacement devices, and hence their warranty operation is a closed-loop supply chain. Depending on the assignment the WSP uses, the...
• We Are on the Way: Analysis of On-Demand Ride-Hailing Systems AI翻译
  作者：Feng, Guiyun; Kong, Guangwen; Wang, Zizhuo
  作者单位：Singapore Management University; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; The Chinese University of Hong Kong, Shenzhen
  摘要：Problem definition: Recently, there has been a rapid rise of on-demand ridehailing platforms, such as Uber and Didi, which allow passengers with smartphones to submit trip requests and match them to drivers based on their locations and drivers' availability. This increased demand has raised questions about how such a new matching mechanism will affect the efficiency of the transportation system-in particular, whether it will help reduce passengers' average waiting time compared with traditiona...
• Strategic Sourcing Under Severe Disruption Risk: Learning Failures and Under-Diversification Bias AI翻译
  作者：Goldschmidt, Kyle; Kremer, Mirko; Thomas, Douglas J.; Craighead, Christopher W.
  作者单位：University of St Thomas Minnesota; Frankfurt School Finance & Management; University of Virginia; University of Tennessee System; University of Tennessee Knoxville
  摘要：Problem definition: We study sourcing behavior in severe conditions where supply disruptions are rare but carry the potential of wiping out several rounds worth of a firm's profit. Academic/practical relevance: The tradeoff between scale economies from supplier consolidation and risk mitigation from supplier diversification is at the core of firms' sourcing strategy and one that is empirically understudied. Methodology: We study supplier diversification through a behavioral lens and test theor...
• People-Centric Operations: Achievements and Future Research Directions AI翻译
  作者：Roels, Guillaume; Staats, Bradley R.
  作者单位：INSEAD Business School; University of North Carolina; University of North Carolina Chapel Hill
  摘要：As the nature of work has become more service oriented, knowledge intensive, and rapidly changing, people-be they workers or customers-have become more central to operational processes and have impacted operational outcomes in novel and perhaps more fundamental ways. Research in people-centric operations (PCO) studies how people affect the performance of operational processes. In this OM Forum, we define PCO as an area of study, offer a categorization scheme to take stock of where the field ha...
• Introduction to the Manufacturing & Service Operations Management Special Issue on People-Centric Operations AI翻译
  作者：Roels, Guillaume; Staats, Bradley R.
  作者单位：INSEAD Business School; University of North Carolina; University of North Carolina Chapel Hill
• Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government AI翻译
  作者：Buell, Ryan W.; Porter, Ethan; Norton, Michael, I
  作者单位：Harvard University; George Washington University; Harvard University
  摘要：Problem definition: As trust in government reaches historic lows, frustration with government performance approaches record highs. Academic/practical relevance: We propose that in coproductive settings such as government services, people's trust and engagement levels can be enhanced by designing service interactions to allow them to see the often-hidden work-via increasing operational transparency-being performed in response to their engagement. Methodology and results: Three studies, conducte...
• The Effects of Multisiting on Productivity and Quality AI翻译
  作者：Diwas, K. C.; Tushe, Sokol
  作者单位：Emory University
  摘要：Problem definition: In the modern workplace, it is increasingly common for workers to concurrently attend to tasks across multiple physical locations. However, frequent site switching can lead to increased setup and overhead costs. Specifically, workers expend significant time and cognitive effort getting reoriented with personnel, operating processes, tools, and resources whenever they switch sites. In this paper, we look at the productivity and quality implications of multisite work. Academi...