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作者：Li, Mengxiang; Hsieh, J. J. Po-An; Li, Jingyu; Wang, Xincheng; Gu, Bin
作者单位：Hong Kong Baptist University; University System of Georgia; Georgia State University; Chinese University of Hong Kong; Tongji University; Boston University
摘要：Contemporary firms face an environment marked by major shocks, which are characterized by economic stagnation, mounting debt burdens, rapid technological disruption, profound geopolitical volatility, and escalating environmental crises. Under these circumstances, organizational resilience to major shocks (ORMS) is critical for firms to mitigate disruptions and thrive in turbulent environments. Although information technology (IT) resources are increasingly recognized as vital for building resi...
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作者：Fast, Victoria; Schnurr, Daniel
作者单位：University of Passau; University of Regensburg
摘要：Data donations promise to unlock the social benefits of personal data. Recently, contact-tracing apps were developed to collect contact and health data from individuals to fight the COVID-19 pandemic. Compared with commercial apps, the adoption of contacttracing apps involves a unique cost-benefit calculus. The prosocial motives to engage in data donations, a mix of short-and long-term costs, and the need for continuous, yet mostly passive, app usage render digital contact tracing a novel info...
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作者：Hou, Jinghui (Jove); Jiang, Dorothy Lianlian; Ma, Xiao; Gopal, Anandasivam
作者单位：University of Houston System; University of Houston; Nanyang Technological University
摘要：Information disclosure on digital platforms is ubiquitous and often well intentioned, yet it frequently results in unintended consequences. Given the prevalence of simplified cues prone to ambiguity in digital platforms' information design, how such designs can induce ambiguity and consumer misunderstanding has not been closely evaluated. Yelp's initiative to display hygiene inspection scores to restaurant webpages on Yelp across the United States, in response to consumers' limited access to i...
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作者：Liu, Yixuan; Agarwal, Ashish; Lai, Guoming; Zhou, Weihua
作者单位：China Europe International Business School; University of Texas System; University of Texas Austin; Zhejiang University
摘要：The emerging on-demand healthcare platforms connect patients with healthcare practitioners to provide quick access to primary care and consultation services. These platforms can offer a question and answer (Q&A) service to patients to seek more information before they seek care online or offline. Using rich panel data from an on-demand healthcare platform in China, we investigate the impact of such a Q&A service on demands for online consultations and offline appointments. Our findings indicat...
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作者：Ramaraju, Naveenkumar; Pant, Shagun; Pant, Gautam
作者单位：University of Illinois System; University of Illinois Urbana-Champaign
摘要：Innovation, at its core, is a recombinant process that involves the blending of existing ideas to produce novel solutions. In this study, we examine the effect of gender diversity among patenting inventors on the recombinant intensity of firm innovation. To measure recombinant intensity, we propose an information artifact called SPaRK (Semantic Patent Recombinant Knowledge), which utilizes word embeddings from the patent text. We identify the impact of inventor gender diversity by leveraging t...
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作者：Liu, Yang; Pu, Jingchuan; Chen, Yuan; Qiu, Liangfei; Cheng, Hsing Kenneth
作者单位：Hangzhou Dianzi University; State University System of Florida; University of Florida; Shanghai University of Finance & Economics
摘要：An increasing number of companies are launching corporate online communities to facilitate knowledge sharing. A corporate online community is different from traditional communication channels, as its social-media atmosphere physically eliminates organizational boundaries. However, studies have shown that organizational boundaries still hinder knowledge exchange in corporate online communities. In this study, we propose that both knowledge-focused and social-related motivations exist, underlyin...
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作者：Cui, Qinquan; Arifoglu, Kenan; Zhan, Dongyuan
作者单位：University of London; University College London; Chinese Academy of Sciences; University of Science & Technology of China, CAS
摘要：Firms have increasingly turned to social media marketing (SMM) as a means of enhancing their competitive edge and overall performance, yet they vary widely in their SMM spending. Building on an established game-theoretic framework of quality signaling, we consider the dual roles of SMM in (i) increasing product awareness and (ii) informing consumers about product quality (i.e., SMM's information revelation role) in order to analyze a monopolist firm's pricing decisions and strategic SMM spendi...
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作者：Alavi, Sascha; Weiss, Matthias; Backmann, Julia; Vomberg, Arnd; Desernot, Christina
作者单位：Carl von Ossietzky Universitat Oldenburg; Zeppelin University; University of Munster; Hautes Etudes Commerciales (HEC) Paris; Ruhr University Bochum
摘要：Management information systems (MIS) are increasingly used in all types of workplaces. Although they may be introduced to enhance productivity and performance, they frequently fail to live up to these expectations in practice. In this study, we develop a theoretical model based on the theory of effective MIS use and on the transparency paradox to explain how different facets of performance transparency shape the relationship between MIS use and employee work performance. This model acknowledge...
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作者：Gao, Yang; Zhang, Maggie Mengqing; Lysyakov, Mikhail
作者单位：University of Illinois System; University of Illinois Urbana-Champaign; University of Virginia; University of Rochester
摘要：Leveraging advancements in large language models, social media platforms are increasingly deploying sophisticated chatbots, termed social bots, with the potential to stimulate user interaction. However, concerns linger regarding the socializing value of these bots in public settings. We investigate this phenomenon using data from the launch of CommentRobot on a microblogging platform. Analyzing user interactions with this platform-owned bot, we find that posts receiving bot-generated comments ...
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作者：Guo, Rui; Ji, Yonghua; Jiang, Zhengrui
作者单位：Nanjing University; University of Alberta; The Chinese University of Hong Kong, Shenzhen
摘要：In today's complex and dynamic market environment, simultaneously deploying and optimizing multiple advertising channels is crucial for firms' success. In the present study, we apply optimal control theory to address the multichannel advertising optimization problem for a monopolistic firm that manages a digital ad channel and a traditional ad channel. By considering the competitive relationship between advertising efforts in different channels in satisfying consumers' informational needs, thi...
