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作者：Wei, Liqun; Fatehi, Soraya; Qi, Anyan; Zhang, Jianxiong
作者单位：Central South University; University of Texas System; University of Texas Dallas; Tianjin University; Tianjin University
摘要：This article may be used only for the purposes of research, teaching, and/or private study. Commercial use or systematic downloading (by robots or other automatic processes) is prohibited without explicit Publisher approval, unless otherwise noted. For more information, contact permissions@informs.org. The Publisher does not warrant or guarantee the article's accuracy, completeness, merchantability, fitness inclusion of an advertisement in this article, neither constitutes nor implies a guaran...
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作者：Chen, Yonghui; Ma, Guangrui; He, Qiao-Chu; Chen, Ying-Ju; Shen, Zuo-Jun Max
作者单位：University of Liverpool; Southern University of Science & Technology; Hong Kong University of Science & Technology; University of Hong Kong; University of Hong Kong
摘要：Problem definition: To enhance supply chain collaboration, major retailers increasingly grant suppliers access to their data platforms, leveraging data analytics to deliver valuable demand insights. However, such access raises the risk of channel encroachment by suppliers. This paper examines the retailer's strategy for deploying data analytics in the presence of supplier encroachment. Methodology/results: Under the Bayesian persuasion framework, the retailer's data analytics strategy is formu...
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作者：Castro, Margarita; Bodur, Merve; Song, Yongjia
作者单位：Pontificia Universidad Catolica de Chile; University of Edinburgh; Heriot Watt University; University of Edinburgh; Clemson University
摘要：Problem definition: Multistage stochastic programs involving mixed-integer state variables and continuous local variables (MSILPs) present a challenging class of optimization problems with limited techniques available to obtain high-quality solutions efficiently. These problems arise in many practical applications, including disaster relief logistics planning for natural disasters such as hurricanes, which is increasingly important due to its significant societal impacts. Methodology/results: ...
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作者：Baron, Opher; Krass, Dmitry; Senderovich, Arik; van der Laan, Mark; Xu, Zhenghang
作者单位：University of Toronto; York University - Canada; University of California System; University of California Berkeley
摘要：Problem definition: Much of the focus of queueing theory (QT) is on performance evaluation that supports comparative analytics-that is, comparing performance measures under different interventions. However, closed-form queueing models are very sensitive to assumptions. We develop a data-driven Structural Causal Queueing Model (SCQM)-a form of structural causal models that automatically adapts to the data-generating process of queueing systems, finds causal relations, and supports comparative a...
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作者：Zhang, Na; Paul, Anand; Sun, Xu
作者单位：Wichita State University; State University System of Florida; University of Florida; University of Miami
摘要：Problem definition: Extensive evidence shows that customers tend to underestimate the variability of service times. The theoretical foundation lies in overconfidence theory, which asserts that decision makers tend to make overly optimistic forecasts about uncertain events. We study how to decide optimal pricing and queue-length information provision policies to manage a service system where customers are overconfident in their beliefs about service times-customers underestimate the variability...
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作者：van Eck, Tim S. G.; Kleer, Pieter; van Leeuwaarden, Johan S. H.
作者单位：Tilburg University
摘要：Problem definition: Traditional monopoly pricing assumes sellers have full information about consumer valuations. We consider monopoly pricing under limited information when a seller only knows the mean, variance, and support of the valuation distribution. The objective is to maximize expected revenue by selecting the optimal fixed price. Methodology/results: We adopt a distributionally robust framework, in which the seller considers all valuation distributions that comply with the limited inf...
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作者：Cho, Hallie; Kaaua, Dawson
作者单位：Georgetown University
摘要：Problem definition: Service quality is assessed with objective and subjective measures. Objective measures include queue length/wait times, service times, and service failures, whereas subjective measures include service evaluations and social media commentary. Subjective measures are often easier to collect, requiring no sophisticated tracking technology, and can capture multiple dimensions of the service experience in a single response. However, subjective data are prone to bias. We focus on...
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作者：Cohen, Maxime C.; Dai, Tinglong; Perakis, Georgia; Agrawal, Narendra; Allon, Gad; Boute, Robert N.; Cachon, Gerard P.; Chen, Zhe; Cohen, Morris; Cristian, Rares; Deshpande, Vinayak; de Vericourt, Francis; Fransoo, Jan C.; Gijsbrechts, Joren; Harsha, Pavithra; Hu, Ming; Keskinocak, Pinar; Kwon, Caleb; Lee, Hau; Liu, Sheng; Mellou, Konstantina; Menache, Ishai; Miller, Jason; Netessine, Serguei; Olsen, Tava Lennon; Pathuri, Jeevan; Peels, Robert; Raman, Ananth; Qi, Yongzhi; Robinson, Anne; Shen, Zuo-Jun Max; Shunko, Masha; Simchi-Levi, David; Smalley, Hannah; Song, Jing-Sheng; Swaminathan, Jayashankar M.; Tang, Christopher; Tayur, Sridhar; Udenio, Maxi; Van Mieghem, Jan; Xu, Yuqian; Zhang, Dennis
作者单位：McGill University; Johns Hopkins University; Massachusetts Institute of Technology (MIT); Santa Clara University; University of Pennsylvania; Vlerick Business School; KU Leuven; University of North Carolina; University of North Carolina Chapel Hill; University of North Carolina School of Medicine; Tilburg University; Universitat Ramon Llull; Escuela Superior de Administracion y Direccion de Empresas (ESADE); University of Toronto; University System of Georgia; Georgia Institute of Technology; University of Texas System; University of Texas Austin; Stanford University; Microsoft; Michigan State University; University of Melbourne; Spaarne Hospital; Harvard University; Lingnan University; University of Washington; University of Washington Seattle; Duke University; University of California System; University of California Los Angeles; Carnegie Mellon University; Northwestern University; Washington University (WUSTL)
摘要：Problem definition: Artificial intelligence (AI) is rapidly transforming the research and practice of supply chain management. Yet its impact depends on how effectively it is integrated with the theories, methods, and fundamental principles of operations management (OM), which must also evolve to account for the informational, incentive, and institutional changes brought by AI. The OM community has an important role and responsibility to lead in shaping not only how AI transforms supply chains...
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作者：Tipnis, Vinit S.; Chen, Christopher J.; Gao, Fei
作者单位：University of Minnesota System; University of Minnesota Twin Cities; Indiana University System; IU Kelley School of Business; Indiana University Bloomington
摘要：Problem definition: Volunteers play a pivotal role in the daily operations of nonprofit organizations (NPOs). However, retaining volunteers remains a critical challenge for NPOs because of declining volunteering rates and high turnover. We explore a costeffective approach to improving volunteer retention by leveraging the potential of experienced volunteers. Methodology/results: Using data from 49,378 volunteers at a food bank over a five-year period, we explore how interactions between experi...
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作者：Claussen, Jorg; Halbinger, Maria A.; Zalmanson, Lior
作者单位：University of Munich; Copenhagen Business School; City University of New York (CUNY) System; Baruch College (CUNY); Tel Aviv University
摘要：Problem definition: Integrating contests into established firm-driven User Generated Content (UGC) communities presents a complex interplay between innovation and communal engagement. The impact of such contests on both the creative outcomes and the community's dynamics remains largely unexplored. Methodology/results: We combine two different data sources stemming from the 3D printing platform Thingiverse, allowing us to compare (a) regular content creation activities shared with the existing ...
