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作者：Kinch, Michelle A.; Buell, Ryan W.
作者单位：Dartmouth College
摘要：Prior research in social psychology has shown that when people feel anxious, they seek advice from others. Yet, companies that operate in high-anxiety settings (like financial services, healthcare, and education) are increasingly deploying self-service technologies (SSTs), through which anxious customers transact without access to human contact. These companies may therefore face a classic efficiency-service trade-off where gains in operational efficiency through automation also hamper service...
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作者：Klusowski, Joowon; Lewis, Joshua
作者单位：Yale University; New York University
摘要：Business managers and policymakers must often communicate magnitudes. Yet conveying large relative magnitudes without desensitizing people to further increases can be challenging because of diminishing sensitivity to large numbers. In this research, we propose that percentage expressions not only make large relative magnitudes (e.g., 500%) appear larger than equivalent non-percentage expressions but also make large increases in relative magnitudes (e.g., from 500% to 600%) appear larger. We po...
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作者：Feng, Kai; Hong, Han; Tang, Ke; Wang, Jingyuan
作者单位：Tsinghua University; Stanford University; Beihang University
摘要：This paper proposes a statistical framework of using artificial intelligence to improve human decision making. The performance of each human decision maker is benchmarked against that of machine predictions. We replace the diagnoses made by a subset of the decision makers with the recommendation from the machine learning algorithm. We apply both a heuristic frequentist approach and a Bayesian posterior loss function approach to abnormal birth detection using a nationwide data set of doctor dia...
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作者：Choi, Jay Pil; Kim, Kyungmin; Mukherjee, Arijit
作者单位：Michigan State University; Yonsei University; Emory University
摘要：Platform-run marketplaces may exploit third-party sellers' data to develop competing products, but the threat of future competition can deter sellers' entry. We explore how this trade-off affects the platform's entry on the marketplace and the referral fee it charges to the third-party sellers. We first characterize the platform's optimal fee under different degrees of commitment on its own entry policy. We show that full commitment maximizes not only the platform's payoff but also consumer su...
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作者：Bapna, Sofia; Funk, Russell J.
作者单位：University of Minnesota Twin Cities; University of Minnesota System; University of Minnesota Twin Cities; University of Minnesota System; University of Minnesota Twin Cities
摘要：This article may be used only for the purposes of research, teaching, and/or private study. Commercial use or systematic downloading (by robots or other automatic processes) is prohibited without explicit Publisher approval, unless otherwise noted. For more information, contact permissions@informs.org. The Publisher does not warrant or guarantee the article's accuracy, completeness, merchantability, fitness inclusion of an advertisement in this article, neither constitutes nor implies a guaran...
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作者：Canales, Rodrigo; Santini, Juan Francisco; Magana, Marina Gonzalez; Cherem, Alexis
作者单位：Boston University; The World Bank
摘要：Research on organizational justice shows that perceptions of justice by internal and external agents are reliable predictors of key organizational outcomes. But how can we promote the enactment of fair behavior by those with decision-making authority within organizations? This is particularly important for organizations that depend on frequent client interactions, in which individual discretion is required to make consequential decisions, and where necessary evils are unavoidable. Few organiza...
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作者：Akins, Brian; De Angelis, David; Zufarov, Rustam
作者单位：Rice University; University of Houston System; University of Houston; University of Illinois System; University of Illinois Chicago; University of Illinois Chicago Hospital
摘要：Does the structure of the borrower's equity ownership matter in debt contracting? This paper addresses this question by examining change in control clauses. These clauses are pervasive in loan contracts, yet their terms are not boilerplate. Examining 14,940 contracts, we document significant heterogeneity in the use and size of ownership caps, which limit large equity block formation. Overall, our evidence indicates that the way equity capital is distributed matters to lenders. Lenders set low...
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作者：Wang, Shuting; Greenwood, Brad N.
作者单位：City University of New York (CUNY) System; Baruch College (CUNY); George Mason University
摘要：Social media platforms aggressively compete for the participants who create content on their sites. In this study, we delve into one tactic of this competition that has become increasingly popular but received limited scholarly attention-the extension of length limits (i.e., the maximum number of characters in a post)-and how it affects both the production and consumption of social media posts. We investigate these questions by exploiting a natural experiment, the phased rollout of length limi...
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作者：Hamdi, Naser; Kalda, Ankit; Sovich, David
作者单位：Indiana University System; IU Kelley School of Business; Indiana University Bloomington; University of Kentucky
摘要：We examine the effects of student loan forbearance on job search outcomes. Our experimental setting is the 2020 federal student loan moratorium that provided some borrowers with forbearance by pausing the payments on their student loans. We use data on unemployment insurance claims, payroll records, and credit histories to compare unemployed borrowers who received forbearance to unemployed borrowers who had to continue making payments. We find that the payment pause did not have any economical...
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作者：Dhingra, Vibhuti; Krishnan, Harish; Serpa, Juan Camilo
作者单位：York University - Canada; University of British Columbia; McGill University
摘要：A project involves several participants-including clients, contractors, and subcontractors-that work concurrently on multiple projects and allocate resources among them. This interdependency creates a network of otherwise-unrelated projects. We map the network of U.S. government projects involving over 150,000 participants. We show that a seemingly localized disruption, affecting only one project site, eventually causes delays across unrelated projects. This is because participants opportunist...
