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作者：Van de Walle, Steven; Van Ryzin, Gregg G.
作者单位：Erasmus University Rotterdam - Excl Erasmus MC; Erasmus University Rotterdam; Rutgers University System; Rutgers University New Brunswick
摘要：Surveys of citizen satisfaction with local public services have become widespread, with the results increasingly used to reorganize services, to allocate budgets, and to hold managers accountable. But evidence from a split-ballot experiment that we conducted suggests that the order of questions in a citizen survey has important effects on reported satisfaction with specific public services as well as overall citizen satisfaction. Moreover, the correlations of specific service ratings with over...
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作者：Lewis, Jenny M.
作者单位：Roskilde University; University of Melbourne
摘要：The popularity and scope of network governance research and practice continues to expand from its divergent foundations, assumptions and methodological positions. This paper introduces a symposium of papers on this substantial sub-field by first summarizing the sprawling research endeavour that comprises it. The main theoretical and empirical approaches that have been used to guide it to date are then briefly described, emphasizing recent debates about interpretivism and decentring. Next, it s...
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作者：Ladi, Stella
作者单位：Panteion University; University of Sheffield
摘要：The paper adopts a historical institutionalist approach to Europeanization and argues that policy change is facilitated by three factors. First, it is driven by soft mechanisms of Europeanization such as policy transfer. The EU provides the framework for reform and functions as a platform of best practices. Policy transfer mechanisms are implemented in order for member states to pick and choose institutions. Second, domestic mediating factors such as policy preferences are as important as EU o...
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作者：Grimm, Heike M.
作者单位：University of Erfurt
摘要：With the Lisbon Strategy and mandate, the European Commission committed itself to promoting entrepreneurship as a major driver of innovation, competitiveness, and growth. This paper demonstrates that the renaissance of entrepreneurship policy along with the implementation of the Lisbon Agenda resulted in the localization of policy-making, and re-strengthened policy-makers on the ground to successfully mobilize directly at the supranational level. Furthermore, it shows that EU entrepreneurship ...
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作者：Marques, Rui Cunha; Berg, Sanford
作者单位：Universidade de Lisboa; State University System of Florida; University of Florida
摘要：This paper analyses regulation by contract in public-private partnerships (PPPs) for infrastructure services. Although the benefits of competition for the market and subsequent regulatory contracts are recognized, the literature also identifies contract design failures. When considering these limitations, it is useful to distinguish between contracts associated with purely contractual PPPs (concessions) and contracts for institutionalized PPPs (mixed company). Two cases from the Portuguese wat...
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作者：Aspinal, Fiona
作者单位：University of York - UK
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作者：James, Oliver
作者单位：University of Exeter
摘要：Citizens' expectations of public service performance influence their attitudes and behaviour towards services, including satisfaction, choice of service and political voice about them. However, there has been little research on what sets expectations. This paper assesses the effects of prior service performance and information about prior performance on two forms of citizen expectations, positive expectations of what performance will be and normative expectations of what performance should be....
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作者：Baekkeskov, Erik
作者单位：University of California System; University of California Berkeley
摘要：This article shows that variations in how two UK governments justified contracting-out (issue framing), combined with shifting sector-derived incentives for union activism (sector character), can help explain the extent of contracting-out. Janitorial service, an activity of the UK government that should have been low hanging fruit' for its prolific reformers, proved difficult to contract-out for Thatcher's New Right Conservatives, but easier to contract-out for Blair's New Labour. The New Righ...
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作者：Taylor, Jeannette
作者单位：University of Western Australia
摘要：Is the state of a performance measurement system the most important element for promoting the utilization of performance indicators (PIs) in the public sector? Or are there other more influential factors, such as organizational culture, or even individual perceptions on the merit of performance measurement for their agency? Through a survey on a small group of managers specializing in performance measurement in 21 Australian state government agencies, this research examines the relative influe...
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作者：Capano, Giliberto
作者单位：University of Bologna
摘要：Governance in higher education has undergone certain substantial shifts in recent decades. In order to analyse this process from an empirical point of view, a specific understanding of governance, based on the role of the public power in question (state, government or another such power, depending on the context) has been assumed. Changes in systemic governance (and consequently also at the institutional level) are a product in particular of governments' responses to changes in their respectiv...
