作者：James, Oliver; Moseley, Alice
作者单位：University of Exeter
摘要：We evaluate a theory of the effects of publishing performance information on citizens' collective voice to local providers about public service performance and the perceptions and attitudes that influence their voice. Field experiments show that information about low absolute and relative performance of local government household waste recycling services lowers citizens' perceptions of performance, and information about high absolute and relative performance raises perceived performance. Relat...
作者：Rocco, Philip
作者单位：University of California System; University of California Berkeley
作者：Witesman, Eva; Walters, Lawrence
作者单位：Brigham Young University
摘要：This article details an approach for empirically eliciting and examining public service values and their impact on decisions made by public servants. The approach involves adaptation of the Schwartz Portrait Values Questionnaire such that it: (1) elicits values relevant to an individual's public service role rather than broad personal values; and (2) incorporates values omitted by the Schwartz framework, including those identified by Jorgensen and Bozeman and others. To examine the impact of p...
