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作者：Straub, Detmar; del Giudice, Manlio
作者单位：University System of Georgia; Georgia State University; Universita della Campania Vanvitelli
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作者：Chau, Michael; Xu, Jennifer
作者单位：University of Hong Kong; Bentley University
摘要：The increasing popularity of Web 2.0 has led to exponential growth of user-generated content in both volume and significance. One important type of user-generated content is the blog. Blogs encompass useful information (e.g., insightful product reviews and information-rich consumer communities) that could potentially be a gold mine for business intelligence, bringing great opportunities for both academic research and business applications. However, performing business intelligence on blogs is ...
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作者：Hsieh, J. J. Po-An; Rai, Arun; Petter, Stacie; Zhang, Ting
作者单位：Hong Kong Polytechnic University; University System of Georgia; Georgia State University; University System of Georgia; Georgia State University; University of Nebraska System; Xi'an Jiaotong University
摘要：An increasing number of organizations are now implementing customer relationship management (CRM) systems to support front-line employees' service tasks. With the belief that CRM can enhance employees' service quality, management often mandates employees to use the implemented CRM. However, challenges emerge if/when employees are dissatisfied with using the system. To understand the role of front-line employee users' satisfaction with their mandated use of CRM in determining their service qual...
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作者：Chen, Hsinchun; Chiang, Roger H. L.; Storey, Veda C.
作者单位：University of Arizona; University System of Ohio; University of Cincinnati; University System of Georgia; Georgia State University
摘要：Business intelligence and analytics (BI&A) has emerged as an important area of study for both practitioners and researchers, reflecting the magnitude and impact of data-related problems to be solved in contemporary business organizations. This introduction to the MIS Quarterly Special Issue on Business Intelligence Research first provides a framework that identifies the evolution, applications, and emerging research areas of BI&A. BI&A 1.0, BI&A 2.0, and BI&A 3.0 are defined and described in t...
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作者：Kohli, Rajiv; Devaraj, Sarv; Ow, Terence T.
作者单位：William & Mary; University of Notre Dame; Marquette University
摘要：Managers make informed information technology investment decisions when they are able to quantify how IT contributes to firm performance. While financial accounting measures inform IT's influence on retrospective firm performance, senior managers expect evidence of how IT influences prospective measures such as the firm's market value. We examine the efficacy of IT's influence on firm value combined with measures of financial performance for non-publicly traded (NPT) hospitals that lack conven...
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作者：Hu, Daning; Zhao, J. Leon; Hua, Zhimin; Wong, Michael C. S.
作者单位：University of Zurich; City University of Hong Kong; City University of Hong Kong
摘要：In the wake of the 2008 financial tsunami, existing methods and tools for managing financial risk have been criticized for weaknesses in monitoring and alleviating risks at the systemic level. A 2009 article in Nature suggested new approaches to modeling economic meltdowns are needed to prevent future financial crises. However, existing studies have not focused on analysis of systemic risk at the individual bank level in a banking network, which is essential for monitoring and mitigating conta...
