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作者：Valecha, Rohit; Oh, Onook; Rao, H. Raghav
作者单位：University of Texas System; University of Texas at San Antonio; University of Colorado System; Children's Hospital Colorado; University of Colorado Anschutz; University of Colorado Denver; University of Texas System; University of Texas at San Antonio
摘要：Crisis mapping platforms have transformed disaster management and digital humanitarian efforts by allowing victims to quickly submit Requests for Help (RFH) messages directly from disaster locations via mobile devices. On these platforms, online volunteers are often engaged in processing and categorizing messy and incomplete RFH messages into structured and useful crisis reports that can aid first responders in their recovery efforts. This research note examines the case of the Ushahidi platfo...
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作者：Pienta, Daniel A.; Somanchi, Sriram; Vishwamitra, Nishant; Berente, Nicholas; Thatcher, Jason Bennett
作者单位：University of Notre Dame; University of Texas System; University of Texas at San Antonio; University of Notre Dame; University of Colorado System; University of Colorado Boulder; University of Manchester; Alliance Manchester Business School
摘要：This research note examines how sociocognitive influences can systematically distort crowdsourced ground truth in event-centric data through subgroups. The wisdom of the crowd is based on the assumption that consensus drives accuracy. While existing research addresses the tendencies of the overall crowd, this research note shows that identifiable subgroups within the crowd can systematically influence crowdsource validation. We conducted an immersive experiment to investigate whether crowd con...
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作者：Dimoka, Angelika; Hou, Jinghui (Jove); Li, Xitong; Pavlou, Paul A.
作者单位：University of Miami; University of Houston System; University of Houston; Hautes Etudes Commerciales (HEC) Paris
摘要：Online referral programs predominantly focus on incentivizing referrers to make referrals but largely ignore the potential of rewarding recipients to motivate referral behaviors. In this paper, we systematically examine whether, how, and when rewarding recipients could effectively motivate referrers with five experiments across a variety of settings. The results demonstrate that rewarding recipients is effective in motivating referrers to behave prosocially and make referrals. Interestingly, r...
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作者：Abbasi, Ahmed; Somanchi, Sriram; Kelley, Ken
作者单位：University of Notre Dame
摘要：Robust digital experimentation platforms have become increasingly pervasive at major technology and e-commerce firms worldwide. They allow product managers to use data-driven decision-making through online controlled experiments that estimate the average treatment effect (ATE) relative to a status quo control setting and make associated inferences. As demand for experiments continues to grow, orthogonal test planes (OTPs) have become the industry standard for managing the assignment of users t...
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作者：Ding, Yi; Matta, Moksh; Gopal, Ram; Xu, Haifeng
作者单位：University of Warwick; Simon Fraser University; Shanghai Jiao Tong University
摘要：Drawing underutilized residential assets into the tourism economy, home-sharing platforms create tremendous economic value for their owners and users. They also, however, generate negative externalities. This study examines the impact of home-sharing property use on an externality that has been increasingly understood to have adverse consequences for human health and well-being-noise. Based on empirical analyses using a large sample of transactions from a popular platform, we show that propert...
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作者：Seidel, Stefan; Frick, Christoph J.; vom Brocke, Jan
作者单位：University of Cologne; University of Liechtenstein; University of Munster
摘要：Emerging digital technologies require regulation that will avoid harmful effects but that also, ideally, fosters innovation. We report on a case study of how actors, representing a variety of perspectives (legal, regulatory authority, government, industry, and technology), interacted to construct a law on trustworthy technology in the European state of Liechtenstein. This regulatory construction was enabled by collective prospective sensemaking relying on the interrelated processes of abstract...
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作者：Ostovar, Mahya; Schultze, Ulrike
作者单位：Ollscoil na Gaillimhe-University of Galway; University of Groningen
摘要：The research on online social movements generally concludes that collective identity, i.e., the sense of weness that individual protesters in a movement share, is not only unattainable but also dispensable, even though it is considered a defining feature of traditional movements. In this paper, we explore one of the boundary conditions of these findings, namely the riskiness of protest practices. Analysing the high-risk social movement, My Stealthy Freedom (MySF), which contests compulsory hij...
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作者：Huang, Tzu-Ling; Liao, Gen-Yih; Ivy, Alexander S. Dennis; Dennis, Alan R.; Teng, Ching-, I
作者单位：National Central University; Chang Gung Memorial Hospital; Chang Gung University; Chang Gung Memorial Hospital; Iowa State University; Indiana University System; Indiana University Bloomington; IU Kelley School of Business; Chang Gung Memorial Hospital; Chang Gung University; Chang Gung Memorial Hospital
摘要：Online games are one of the most popular information systems in the world, with over 2 billion users worldwide. Most users follow the social norms and standards of behavior in online games, but some violate social norms, negatively affecting others' gameplay experiences and weakening loyalty to the game. The social norms in games and other online environments often differ from the social norms in the real world, so are users who violate norms doing so deliberately or are they unaware of the no...
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作者：Shi, Lanfei; Huang, Peng; Ramaprasad, Jui
作者单位：University of Virginia; University System of Maryland; University of Maryland College Park
摘要：Digital platforms are increasingly employing informational nudges to motivate user participation. This paper examines the provision of popularity information as a feedback mechanism and its impact on users' adaptation strategies. Leveraging ego utility theory and self-determination theory, we hypothesize that comparative popularity information-information that facilitates social comparison-will trigger different reactions based on gender and popularity level. In collaboration with an online da...
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作者：Guo, Yiting; Liu, De; Xu, Sean Xin; Yin, Ximing
作者单位：Xiamen University; University of Minnesota System; University of Minnesota Twin Cities; Tsinghua University; Beijing Institute of Technology
摘要：Despite the increasing use ofAI-powered voicebots, our understanding of how the choice of bot gender may impact service outcomes in high-tension service contexts, such as debt collection, remains limited. To address this gap, we drew on the tensions-based view of customer relationships and gender stereotype theory to hypothesize how and when voicebot gender matters in high-tension service contexts. We tested our hypotheses using a proprietary dataset of debt collection calls made by AI voicebo...
