2001

最新文章

• Untitled - Introduction AI翻译
  作者：Zwass, V
• Knowledge management: An organizational capabilities perspective AI翻译
  作者：Gold, AH; Malhotra, A; Segars, AH
  作者单位：University of North Carolina; University of North Carolina Chapel Hill; University of North Carolina; University of North Carolina Chapel Hill
  摘要：A hallmark of the new economy is the ability of organizations to realize economic value from their collection of knowledge assets as well as their assets of information, production distribution, and affiliation. Despite the competitive necessity of becoming a knowledge-based organization, senior managers have found it difficult to transform their firms through programs of knowledge management. This is particularly true if their organizations have long histories of process and a tradition of bu...
• An integrative contingency model of software project risk management AI翻译
  作者：Barki, H; Rivard, S; Talbot, J
  作者单位：Universite de Montreal; HEC Montreal
  摘要：Drawing both from the IS literature on software project risk management and the contingency research in Organization Theory literature, the present study develops an integrative contingency model of software project risk management. Adopting a profile deviation perspective of fit, the outcome of a software development project (Performance) is hypothesized to be influenced by the fit between the project's risk (Risk Exposure) and how project risk is managed (Risk Management Profile). The resear...
• Editorial Introduction AI翻译
  作者：Zwass, V
• Toward a theory of knowledge reuse: Types of knowledge reuse situations and factors in reuse success AI翻译
  作者：Markus, ML
  作者单位：City University of Hong Kong
  摘要：This paper represents a step toward a theory of knowledge reusability, with emphasis on knowledge management systems and repositories, often called organizational memory systems. Synthesis of evidence from a wide variety of sources suggests four distinct types of knowledge reuse situations according to the knowledge reuser and the purpose of knowledge reuse. The types involve shared work producers, who produce knowledge they later reuse; shared work practitioners, who reuse each other's knowle...
• Rapid information technology change, coping mechanisms, and the emerging technologies group AI翻译
  作者：Benamati, J; Lederer, AL
  作者单位：University System of Ohio; Miami University; University of Kentucky
  摘要：Information technology (IT) changes rapidly, seriously challenging IT management. In response, many organizations create a formal group of IT professionals to evaluate emerging IT so they can better cope with its change. A survey based on structured interviews was mailed to a nationwide sample of 1,000 IT organizations. Two hundred forty-six respondents provided data to identify categories of coping mechanisms to handle changing IT. Five categories emerged: Education and Training, Internal Pro...
• Impact of information technology management practices on customer service AI翻译
  作者：Karimi, J; Somers, TM; Gupta, YP
  作者单位：University of Colorado System; University of Colorado Denver; Wayne State University; University of Washington; University of Washington Seattle
  摘要：Recently, despite huge incentives and subsequent increases in investment in customer relationship management technology, many firms have not been able to increase their customer satisfaction index ratings. The purpose of this paper is to gauge whether IT management practices differ among firms where IT has a major role in transforming marketing, operations, or both, which give the firms advantage by affecting their customer service. Several research hypotheses are tested using data obtained fr...