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作者：Schuetzler, Ryan M.; Grimes, G. Mark; Scott Giboney, Justin
作者单位：Brigham Young University; University of Houston System; University of Houston
摘要：Conversational agents (CAs)-frequently operationalized as chatbots-are computer systems that leverage natural language processing to engage in conversations with human users. CAs are often operationalized as chatbots which are used for many applications including technical support, customer service, and digital personal assistants. Despite their widespread use, little research to date has investigated how improving the conversational skill of a CA impacts user perceptions of the agent. To eluc...
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作者：Kathuria, Abhishek; Karhade, Prasanna P.; Konsynski, Benn R.
作者单位：Indian School of Business (ISB); University of Hawaii System; University of Hawaii Manoa; Emory University
摘要：Digital platforms have transformed various industries, with profound changes witnessed in settings characterized by repeated, low value, and novel transactions, such as ride sharing, household services, and food delivery. Platform providers need to understand the factor(s) that suppliers consider before choosing to participate on their platforms. We argue that multi-level theorizing is necessary to explain the patterns of decision criteria that constitute the complex, yet boundedly-rational de...
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作者：Zwass, Vladimir
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作者：Liu, Che-Wei; Huang, Peng; Lucas, Henry C., Jr.
作者单位：Indiana University System; Indiana University Bloomington; IU Kelley School of Business; University System of Maryland; University of Maryland College Park
摘要：Despite the consensus that information security should become an important consideration in information technology (IT) governance rather than the sole responsibility of the IT department, important IT governance decisions are often made on the basis of fulfilling business needs with a minimal amount of attention paid to their implications for information security. We study how an important IT governance mechanism-the degree of centralized decision making-affects the likelihood of cybersecurit...
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作者：Cui, Tingru; Tong, Yu; Teo, Hock-Hai; Li, Jizhen
作者单位：University of Melbourne; Zhejiang University; National University of Singapore; Tsinghua University
摘要：Collaborating with a partner in a distant area is widely endorsed in practice as a means for inspiring novel innovations. However, empirical evidence also reports significant innovation efficiency challenges when working with distant partners due to differences in technical knowledge domain differences. In this study, we conducted a multi-method approach by using a case study of 30 interviews to develop three information technology (IT)-enabled inter-firm knowledge capabilities and testing the...
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作者：Twyman, Nathan W.; Pentland, Steven J.; Spitzley, Lee
作者单位：Brigham Young University; Boise State University; State University of New York (SUNY) System; University at Albany, SUNY
摘要：Hiring a new employee is traditionally thought to be an uncertain investment. This uncertainty is lessened by the presence of signals that indicate job fitness. Ideally, job applicants objectively signal their qualifications, and those signals are correctly assessed by the hiring team. In reality, signal manipulation is pervasive in the hiring process, mitigating the reliability of signals used to make hiring decisions. To combat these inefficiencies, we propose and evaluate SIGHT, a theoretic...
