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作者：Ba, Sulin; Stallaert, Jan; Zhang, Zhongju
作者单位：University of Connecticut
摘要：To cut costs, companies have chosen to deliver a variety of service offerings online. However, the digital systems providing such services (e-service) have always been complemented with or supported by human-based service (h-service). Whereas h-service has total costs that increase with the demand for services, e-service mainly requires a fixed investment upfront, which can be amortized over the totality of customers served. Considering the different nature of the costs of h-service and e-serv...
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作者：El Sawy, Omar A.; Malhotra, Arvind; Park, YoungKi; Pavlou, Paul A.
作者单位：University of Southern California; University of North Carolina; University of North Carolina Chapel Hill; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University
摘要：This paper starts from the premise that the simultaneous increase in environmental turbulence, the requisite speed of organizational change, and the intensified ubiquity of digital technologies are spawning a phenomenon that is messy, complex, and chaotic. Accordingly, we need to change the way we examine how information technology (IT) can help organizations build a strategic advantage in turbulent environments. We propose a more systemic and holistic perspective to theory building and testin...
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作者：Overby, Eric; Slaughter, Sandra A.; Konsynski, Benn
作者单位：University System of Georgia; Georgia Institute of Technology; Emory University
摘要：Process virtualization occurs when a process that relies upon physical interaction between people and/or objects is transitioned to a virtual environment. Process virtualization is having profound effects on society, as an increasing number of both business and nonbusiness processes such as those related to education, medicine, and dating are being migrated to virtual environments. There is a vast literature that relates to process virtualization topics, but it is fragmented across different d...
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作者：Liu, Dengpan; Sarkar, Sumit; Sriskandarajah, Chelliah
作者单位：University of Alabama System; University of Alabama Huntsville; University of Texas System; University of Texas Dallas
摘要：One of the distinctive features of sites on the Internet is their ability to gather enormous amounts of information about their visitors and to use this information to enhance a visitor's experience by providing personalized information or recommendations. In providing personalized services, a website is typically faced with the following trade-off: When serving a visitor's request, it can deliver an optimally personalized version of the content to the visitor, possibly with a long delay becau...
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作者：Animesh, Animesh; Ramachandran, Vandana; Viswanathan, Siva
作者单位：McGill University; Utah System of Higher Education; University of Utah; University System of Maryland; University of Maryland College Park
摘要：Online sponsored search advertising has emerged as the dominant online advertising format largely because of their pay-for-performance nature, wherein advertising expenditures are closely tied to outcomes. While the pay-for-performance format substantially reduces the wastage incurred by advertisers compared to traditional pay-per-exposure advertising formats, the reduction of such wastage also carries the risk of reducing the signaling properties of advertising. Lacking a separating equilibri...
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作者：Allen, Gove; Parsons, Jeffrey
作者单位：Brigham Young University; Memorial University Newfoundland
摘要：Reusing database queries by adapting them to satisfy new information requests is an attractive strategy for extracting information from databases without involving database specialists. However, the reuse of information systems artifacts has been shown to be susceptible to the phenomenon of anchoring and adjustment. Anchoring often leads to a systematic adjustment bias in which people fail to make sufficient changes to an anchor in response to the needs of a new task. In a study involving 157 ...
