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作者：Hong, Yili (Kevin); Pavlou, Paul A.
作者单位：Arizona State University; Arizona State University-Tempe; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University
摘要：Product fit uncertainty (defined as the degree to which a consumer cannot assess whether a product's attributes match her preference) is proposed to be a major impediment to online markets with costly product returns and lack of consumer satisfaction. We conceptualize the nature of product fit uncertainty as an information problem and theorize its distinct effect on product returns and consumer satisfaction (versus product quality uncertainty), particularly for experience (versus search) goods...
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作者：Agarwal, Ritu; Mookerjee, Vijay
作者单位：University System of Maryland; University of Maryland College Park; University of Texas System; University of Texas Dallas
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作者：Leonardi, Paul M.
作者单位：University of California System; University of California Santa Barbara
摘要：This paper offers a theory of communication visibility based on a field study of the implementation of a new enterprise social networking site in a large financial services organization. The emerging theory suggests that once invisible communication occurring between others in the organization becomes visible for third parties, those third parties could improve their metaknowledge (i.e., knowledge of who knows what and who knows whom). Communication visibility, in this case made possible by th...
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作者：August, Terrence; Niculescu, Marius Florin; Shin, Hyoduk
作者单位：University of California System; University of California San Diego; Korea University; University System of Georgia; Georgia Institute of Technology
摘要：By software vendors offering, via the cloud, software-as-a-service (SaaS) versions of traditionally on-premises application software, security risks associated with usage become more diversified. This can greatly increase the value associated with the software. In an environment where negative security externalities are present and users make complex consumption and patching decisions, we construct a model that clarifies whether and how SaaS versions should be offered by vendors. We find that ...
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作者：Ma, Xiao; Kim, Seung Hyun; Kim, Sung S.
作者单位：University of Arkansas System; University of Arkansas Fayetteville; Yonsei University; National University of Singapore; University of Wisconsin System; University of Wisconsin Madison
摘要：The objective of this work is to examine various psychological forces underlying the behavior of people's online gambling, an increasingly popular form of entertainment in the gaming industry. Drawing on extant theories, we first developed a model of how cumulative outcomes, recent outcomes, and prior use affect online gambling behavior differently. We empirically tested the model using longitudinal panel data collected over eight months from 22,304 actual users of a gambling website. The resu...
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作者：Bhattacharya, Shantanu; Gupta, Alok; Hasija, Sameer
作者单位：INSEAD Business School; University of Minnesota System; University of Minnesota Twin Cities
摘要：We study the role of different contract types in coordinating the joint product improvement effort of a client and a customer support center. The customer support center's costly efforts at joint product improvement include transcribing and analyzing customer feedback, analyzing market trends, and investing in product design. Yet this cooperative role must be adequately incentivized by the client, since it could lead to fewer service requests and hence lower revenues for the customer support c...
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作者：Xu, Xin; Thong, James Y. L.; Venkatesh, Viswanath
作者单位：Hong Kong Polytechnic University; Hong Kong University of Science & Technology; University of Arkansas System; University of Arkansas Fayetteville
摘要：This paper examines the effects of information and communication technology (ICT) service innovation and its complementary strategies on brand equity and customer loyalty toward ICT service providers. We draw from research on brand equity and customer loyalty, ICT innovation management, and strategy complementarity to propose a model that includes new constructs representing ICT service innovation, i.e., service leadership, and its two complementary strategies, i.e., customization-personalizat...
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作者：Bera, Palash; Burton-Jones, Andrew; Wand, Yair
作者单位：Saint Louis University; University of Queensland; University of British Columbia
摘要：Underlying the design of any information system is an explicit or implicit conceptual model of the domain that the system supports. Because of the importance of such models, researchers and practitioners have long focused on how best to construct them. Past research on constructing conceptual models has generally focused on their semantics (their meaning), to discover how to convey meaning more clearly and completely, or their pragmatics (the importance of context in model creation and use), t...
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作者：Rai, Arun; Tang, Xinlin
作者单位：University System of Georgia; Georgia State University; University System of Georgia; Georgia State University; State University System of Florida; Florida State University
摘要：There is growing recognition that firms' information technology (IT)-enabled business models (i.e., how inter-firm transactions with suppliers, customers, and partners are structured and executed) are a distinctive source of value creation and appropriation. However, the concept of business models' (BMs) IT enablement remains coarse in the information systems and strategic management literatures. Our objectives are to introduce a framework to elaborate the concept of IT-enabled BMs and to iden...
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作者：Balaji, S.; Brown, Carol V.
作者单位：University of Wisconsin System; Stevens Institute of Technology
摘要：Although increased information systems (IS) development outsourcing is the trend, many of these arrangements fail to meet client expectations. We take a coordination perspective and adopt an information processing lens used by prior organization theorists to conceptualize sets of formal structural and informal nonstructural mechanisms, and predict their positive impacts on the strategic IT benefits achieved by the client. Utilizing a strategic alliance lens, we also predict that two characteri...
