-
作者：Gnewuch, Ulrich; Morana, Stefan; Hinz, Oliver; Kellner, Ralf; Maedche, Alexander
作者单位：Helmholtz Association; Karlsruhe Institute of Technology; Saarland University; Goethe University Frankfurt; University of Passau
摘要：The proliferation of hybrid service agents-combinations of artificial intelligence (AI) and human employees behind a single interface-further blurs the line between humans and technology in online service encounters. While much of the current debate focuses on disclosing the nonhuman identity of AI-based technologies (e.g., chatbots), the question of whether to also disclose the involvement of human employees working behind the scenes has received little attention. We address this gap by exami...
-
作者：Rhue, Lauren
作者单位：University System of Maryland; University of Maryland College Park
摘要：Emotion artificial intelligence (AI) or emotion recognition AI may systematically vary in its recognition of facial expressions and emotions across demographic groups, creating inconsistencies and disparities in its scoring. This paper explores the extent to which individuals can compensate for these disparities and inconsistencies in emotion AI considering two opposing factors; although humans evolved to recognize emotions, particularly happiness, they are also subject to cognitive biases, su...
-
作者：Li, Tianyi; Zhang, Xiaoquan (Michael)
作者单位：Chinese University of Hong Kong; Tsinghua University
摘要：We develop a parametric model that investigates the development trajectories of blockchain platforms, accounting for the feedback between blockchains' utility change and people's adoption and abandonment behavior. A typical blockchain participant is considered to simultaneously play three roles on the platform, user, investor, and laborer, each contributing a unique element to blockchains' multifaceted utility. The model predicts a three-phase development trajectory for blockchain platforms: a...
-
作者：Jiang, Zhengrui; Rai, Arun; Sun, Hua; Nie, Cheng; Hu, Yuheng
作者单位：Nanjing University; University System of Georgia; Georgia State University; Iowa State University; University of Illinois System; University of Illinois Chicago; University of Illinois Chicago Hospital
摘要：Digital platforms facilitate the flow of information and the execution of transactions. This study investigates the impact of signals from platform-provided online information regarding search and experience attributes of products on the prices of their offline transactions. We situate our theorizing and empirical work in the context of digital real estate platforms. Our results suggest that online information pertaining to properties' experience attributes has a significant influence on the p...
-
作者：Dehling, Tobias; Sunyaev, Ali
作者单位：Helmholtz Association; Karlsruhe Institute of Technology
摘要：The rising diffusion of information systems (IS) throughout society poses an increasingly serious threat to privacy as a social value. One approach to alleviating this threat is to establish transparency of information privacy practices (TIPP) so that consumers can better understand how their information is processed. However, the design of transparency artifacts (e.g., privacy notices) has clearly not followed this approach, given the ever-increasing volume of information processing. Hence, c...
-
作者：Zhu, Wangsheng; Kumar, Subodha; Mookerjee, Vijay
作者单位：University of Texas System; University of Texas Dallas; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University
摘要：The growing online retail market has led to the prevalence of multichannel retailing. Meanwhile, retailers are increasingly combining multichannel retailing with a multi branding strategy. Although this can further increase the retailer's sales, it brings new advertising challenges. Multibrand, multichannel retailers usually launch advertising campaigns for different brands on multiple media. Thus, the retailer's advertising efforts fall into a set of brand-media units. Each unit's advertising...
-
作者：Kyung, Nakyung; Chan, Jason; Lim, Sanghee; Lee, Byungtae
作者单位：National University of Singapore; University of Minnesota System; University of Minnesota Twin Cities; Korea Advanced Institute of Science & Technology (KAIST)
摘要：This paper addresses how real-time weather information acquired through mobile technology can be leveraged to enhance the efficacy of mobile interventions for spurring users' healthier behaviors. Through a field experiment that each participant experience different weather conditions in two different treatment periods under the gain or loss interventions, we found that the effects of gain or loss interventions across sunny and cloudy weather are not uniformly distributed. Loss intervention ind...
-
作者：Sun, Geng; Kim, Yeongin; Tan, Yinliang (Ricky); Parker, Geoffrey G.
作者单位：University of Texas System; University of Texas Rio Grande Valley; Virginia Commonwealth University; University of Houston System; University of Houston; Dartmouth College
摘要：Boosted by greater demand for convenience and then turbocharged by the coronavirus disease 2019 pandemic, online food delivery (OFD) has witnessed rapid growth over the past several years. Despite such growth, however, it is still unclear how incentives and payoffs of various parties are affected by the three-sidedness of the OFD market, which involves consumers, restaurants, and gig drivers-beyond the traditional two-sided setting. In this paper, we study the OFD platforms' optimal choices in...
-
作者：Moravec, Patricia L.; Collis, Avinash; Wolczynski, Nicholas
作者单位：Indiana University System; IU Kelley School of Business; Indiana University Bloomington; Carnegie Mellon University; University of Texas System; University of Texas Austin
摘要：Manipulative content and propaganda are an information quality concern on social media. Although attention has been turned toward mis-and disinformation, government-controlled social media pages have been able to quietly share information to encourage users toward beliefs without sharing content that may be clearly labeled as false. To combat the effect of quiet foreign government persuasion attempts, Facebook debuted a state-controlled media label in June 2020 to alert users that a post origi...
-
作者：Tang, Chuang; Li, Shaobo (Kevin); Ding, Yi; Gopal, Ram D.; Zhang, Guanglei
作者单位：Peking University Shenzhen Graduate School (PKU Shenzhen); Peking University; Southern University of Science & Technology; University of Warwick; Wuhan University of Technology
摘要：The coronavirus disease 2019 (COVID-19) pandemic has led to an increase in cases of racial discrimination against Asians, especially Chinese people. Despite an emerging stream of studies investigating various aspects of the COVID-19 pandemic, research on the behavioral consequences of racial discrimination during the pandemic remains scarce. In this work, we examined how racial discrimination stemming from the COVID-19 pandemic and subsequent anti-discrimination were manifested on online platf...
