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作者：Smith, Jeffery S.; Karwan, Kirk R.; Markland, Robert E.
作者单位：State University System of Florida; Florida State University; University of South Carolina System; University of South Carolina Columbia
摘要：We present an empirical assessment of the productivity of individuals and institutions in terms of service operations management (SOM) research. We reviewed five mainstream operations management journals over a 17-year time period to generate a sample of 463 articles related to service operations. The results indicate that SOM research has been growing and key contributions are being made by an array of researchers and institutions.
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作者：Subramanian, Ravi; Gupta, Sudheer; Talbot, Brian
作者单位：University System of Georgia; Georgia Institute of Technology; Simon Fraser University; University of Michigan System; University of Michigan
摘要：We characterize the trade-offs among firms' compliance strategies in a market-based program where a regulator interested in controlling emissions from a given set of sources auctions off a fixed number of emissions permits. We model a three-stage game in which firms invest in emissions abatement, participate in a share auction for permits, and produce output. We develop a methodology for a profit-maximizing firm to derive its marginal value function for permits and translate this value functio...
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作者：Ngai, E. W. T.; Cheng, T. C. E.; Lai, Kee-hung; Chai, P. Y. F.; Choi, Y. S.; Sin, R. K. Y.
作者单位：Hong Kong Polytechnic University; Hong Kong Polytechnic University
摘要：This paper presents a case study of the research and development of an RFID-based traceability system in an aircraft engineering company in Hong Kong. We report the system design and implementation, and discuss our experiences and lessons learned. The aim of the RFID system is to effectively support the tracking and tracing of aeroplane repairable items in the company. The study reveals eight critical success factors for the successful implementation of RFID systems, namely, create strong inte...
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作者：Apte, Aruna; Apte, Uday M.; Venugopal, Nandagopal
作者单位：United States Department of Defense; United States Navy; Naval Postgraduate School; United States Department of Defense; United States Navy; Naval Postgraduate School; Verizon Communications
摘要：Although customer convenience should be rightfully considered a central element in field services, the customer experience suggests that service enterprises rarely take the customer's preferred time into account in making operational and scheduling decisions. In this paper we present the results of our exploratory research into two interrelated topics: the explicit inclusion of customer time in nonemergency field service delivery decisions and the analysis of trade-off between the customer's c...
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作者：Whitaker, Jonathan; Mithas, Sunil; Krishnan, M. S.
作者单位：University of Richmond; University System of Maryland; University of Maryland College Park; University of Michigan System; University of Michigan
摘要：Radio Frequency Identification (RFID) technology promises to transform supply chain management. Building on previous research in information systems and supply chain management, this paper proposes a theoretical framework for RFID adoption and benefits, and tests the framework using data on u.s. firms. Our analysis suggests that there is a positive association between information technology (IT) application deployment and RFID adoption. We find that RFID implementation spending and partner man...
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作者：Bendoly, Elliot; Rosenzweig, Eve D.; Stratman, Jeff K.
作者单位：Emory University; Utah System of Higher Education; University of Utah
摘要：The widespread adoption of supply chain management principles suggests that managers recognize the importance of evaluating operational decisions holistically. However, it is often difficult to link specific operational practices to strategic level outcomes and in turn to corporate financial results. This presents problems for both managers and academic researchers attempting to justify the often high cost of operational improvement initiatives in terms of objective accounting metrics. This st...
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作者：Thomas, Douglas J.; Warsing, Donald P.
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; North Carolina State University
摘要：We study the benefit obtained by exploiting modular product design in fulfilling exogenous demand for both a complete assembly and its components in a service parts inventory system. Our goal is to reduce overall service system costs by allowing assembly and/or disassembly (A/D) to occur at some unit cost per A/D action. In an extensive set of computational experiments, we compare a naive stocking and operating policy that treats all items independently and ignores the modular product structur...
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作者：Browning, Tyson R.; Ramasesh, Ranga V.
作者单位：Texas Christian University
摘要：Given the crucial role of process modeling in product development (PD) project management research and practice, and the variety of models proposed in the literature, a survey of the PD process modeling literature is timely and valuable. In this work, we focus on the activity network-based process models that support PD project management and present a comprehensive survey of the literature published in the last decade. To organize our survey, we use a framework based on the purposes of PD pro...
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作者：Froehle, Craig M.; Roth, Aleda V.
作者单位：University System of Ohio; University of Cincinnati; Clemson University
摘要：Motivated by the increasing attention given to the operational importance of developing new services, this paper offers a theoretical framework that integrates both process- and resource-oriented perspectives of new service development (NSD) by defining and organizing 45 practice constructs for NSD-related practices and activities that occur in contemporary service firms. We employ a rigorous procedure whereby both quantitative and qualitative data were gathered through multiple rounds of inte...
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作者：Delen, Dursun; Hardgrave, Bill C.; Sharda, Ramesh
作者单位：Oklahoma State University System; Oklahoma State University - Tulsa; University of Arkansas System; University of Arkansas Fayetteville; Oklahoma State University System; Oklahoma State University - Stillwater
摘要：Mostly fueled by mandates, adoption, and implementation of the RFID, technology in the retail industry is growing rapidly. At these early stages of adoption, one puzzling issue for retailers and suppliers is the compelling business case for RFID. In order to explore the potential business case for RFID, we conducted a case study using actual RFID data collected by a major retailer for the cases shipped by one of its major suppliers. We show the physical layout of the RFID readers on a partial ...
