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作者：Bendoly, Elliot; Bachrach, Daniel G.; Powell, Benjamin
作者单位：Emory University; University of Alabama System; University of Alabama Tuscaloosa
摘要：Greater interdependence among workers and activities not only increases the need for internal communication, but it also imposes complications and barriers to effective information exchange. Intraorganizational communication capabilities of certain information systems can help overcome these barriers. However, the extent to which certain systems are promoted as communication tools depends largely on management's interpretation of their usefulness, which in turn may be largely dependent on oper...
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作者：Druehl, Cheryl T.; Schmidt, Glen M.
作者单位：Utah System of Higher Education; University of Utah
摘要：We identify and analyze a scenario where a firm first opens up what we call a detached market, by offering a new product that meets a customer need that is very different from (i.e., detached from) the need met by the old established product. Our analysis builds on the previous studies that describe alternate ways in which a new product might open a new market and ultimately encroach on an existing market. Consider the example of cell phones: They opened up a new detached market by meeting the...
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作者：McAfee, R. Preston; te Velde, Vera
作者单位：California Institute of Technology
摘要：The celebrated model of Gallego and van Ryzin is specialized to the case of constant elasticity of demand. A closed form is developed, which has an even simpler form than that arising with exponential demand and which possesses an excellent approximation. In this environment, monopoly is efficient, which means that all the behavior usually attributed to monopoly pricing is actually a consequence of efficient pricing and would arise even in a perfectly competitive environment. If the initial su...
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作者：Zhao, Xuan
作者单位：Wilfrid Laurier University
摘要：We investigate a supply chain system with a common supplier selling to downstream retailers who are engaged in both price and inventory competition. We establish the existence and uniqueness of the pure-strategy Nash equilibrium for the retailer game and study how a supplier can coordinate the system to achieve the best performance. Our main conclusions are as follows: First, a buyback contract can be used to coordinate retailers competing on both price and inventory in a sense that optimal re...
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作者：Rungtusanatham, M. Johnny; Salvador, Fabrizio
作者单位：University of Minnesota System; University of Minnesota Twin Cities; IE University
摘要：Research on mass customization has largely overlooked the issue of organizational change associated with the mass production-to-mass customization transition. To address this gap in the literature, we conduct a longitudinal case study of a manufacturing facility belonging to a division of a Fortune 1000 discrete manufacturing firm as it seeks to transition from mass production to mass customization. We empirically identify five factors hindering the mass production-to-mass customization transi...
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作者：Sun, Daewon; Ryan, Jennifer K.; Shin, Hojung
作者单位：University of Notre Dame; University College Dublin; Korea University
摘要：Due to the proliferation of electronic commerce and the development of Internet technologies, many firms have considered new pricing-inventory models. In this paper, we study the role of stockless (i.e., zeroinventory) operations in online retailing by a considering duopoly competition in which two retailers compete to maximize profit by jointly optimizing their pricing and inventory decisions. In our model, the retailers are allowed to choose either an in-stock policy or stockless operations ...
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作者：Fung, Michael K.
作者单位：Hong Kong Polytechnic University
摘要：With special reference to the banking industry, the objective of this study is to address managerial concerns over the impact of labor-saving technologies on efficiency in the use of human resources. A bank is viewed as a collection of human, technology, and capital resources. Labor-saving technologies are represented by two categories of technology resources-information technologies and patented in-house process innovations. The estimation of a stochastic frontier manpower-requirement functio...
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作者：Mookherjee, Reetabrata; Friesz, Terry L.
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
摘要：We study the problem of combined pricing, resource allocation, and overbooking by service providers involved in dynamic noncooperative oligopolistic competition on a network that represents the relationships of the providers to one another and to their customers when service demand is uncertain. We propose, analyze, and compute solutions for a model that is more general than other models reported in the revenue management literature to date. In particular, previous models typically consider on...
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作者：Rabinovich, Elliot; Maltz, Arnold; Sinha, Rajiv K.
作者单位：Arizona State University; Arizona State University-Tempe; Arizona State University; Arizona State University-Tempe
摘要：W e investigate trade-offs among markups, service quality, and product attributes across customer, Internet retailer, and wholesaler echelons. Research has documented the reality of retail price dispersion, but little is known about how retail markups, in particular, are related to service quality and product attributes. For example, do Internet retailers deliver superior service in return for high markups? Do product characteristics affect the relationship between service and markups for reta...
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作者：Voss, Chris; Roth, Aleda V.; Chase, Richard B.
作者单位：University of London; London Business School; Clemson University; University of Southern California
摘要：T his paper explores the customer experience paradigm as it pertains to service operations strategy and design. First, we operationally define and discuss the concept of customer experience. In this context, we propose a reframing of the strategic role of operations strategy as one of choreographing experience-centric services. We then introduce the concept of services as destinations as an emerging business model for classifying experiential service strategies. Our conceptual typology of expe...
