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作者：Hu, Qiaohai (Joice)
作者单位：Purdue University System; Purdue University
摘要：This paper investigates the impacts of competition and market uncertainty on airlines' network structures and capacity investment. The airlines choose their network structures and construct capacities while demands are unknown. After uncertainty is resolved, they determine the total number of seats to offer in each leg constrained by their capacities built earlier. We conclude that market uncertainty is the driving force of hub-and-spoke networks, whereas the market mean is the driving force o...
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作者：Huang, Xiaowen; Kristal, Mehmet Murat; Schroeder, Roger G.
作者单位：University System of Ohio; Miami University; York University - Canada; University of Minnesota System; University of Minnesota Twin Cities
摘要：This study investigates the role of organizational structure in facilitating the development of mass customization (MC) capability in various manufacturing settings. Specifically, three dimensions of organizational structure are considered-flatness, centralization, and employee multifunctionality. We model organizational structure as a second-order factor whose value is captured on a mechanistic-organic continuum, where the organic form is characterized by a flat, decentralized structure with ...
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作者：Cai, Xiaoqiang; Chen, Jian; Xiao, Yongbo; Xu, Xiaolin
作者单位：Chinese University of Hong Kong; Tsinghua University; Nanjing University
摘要：We consider a supply chain in which a distributor procures from a producer a quantity of a fresh product, which has to undergo a long-distance transportation to reach the target market. During the transportation process, the distributor has to make an appropriate effort to preserve the freshness of the product, and his success in this respect impacts on both the quality and quantity of the product delivered to the market. The distributor has to determine his order quantity, level of freshness-...
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作者：Huh, Woonghee Tim; Kachani, Soulaymane; Sadighian, Ali
作者单位：Columbia University
摘要：In this paper, we address the problem of a magazine publishing firm facing stochastic demand over multiple periods. We model the dynamics of customer subscription and retention/attrition. We identify the key decision variables to enhance magazine profitability: production quantity, subscription price, and newsstand price. First, we provide a dynamic programming formulation of the firm's problem and then propose a single-stage reduction that admits a classical newsvendor characterization. For b...
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作者：Akcay, Yalcin; Balakrishnan, Anant; Xu, Susan H.
作者单位：Koc University; University of Texas System; University of Texas Austin; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
摘要：Resource flexibility is an important tool for firms to better match capacity with demand so as to increase revenues and improve service levels. However, in service contexts that require dynamically deciding whether to accept incoming jobs and what resource to assign to each accepted job, harnessing the benefits of flexibility requires using effective methods for making these operational decisions. Motivated by the resource deployment decisions facing a professional service firm in the workplac...
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作者：Buell, Ryan W.; Campbell, Dennis; Frei, Frances X.
作者单位：Harvard University
摘要：This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and retention. Specifically, we disentangle the distinct effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical analysis examines 26,924 multi-channel customers of a nationwide retail bank. We track each customer's channel usage, overall satisfaction, and retention over a 1-year period. We find that, relative to face-to-face service, custom...
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作者：Kunnumkal, Sumit; Topaloglu, Huseyin
作者单位：Indian School of Business (ISB); Cornell University
摘要：In this paper, we propose a new dynamic programming decomposition method for the network revenue management problem with customer choice behavior. The fundamental idea behind our dynamic programming decomposition method is to allocate the revenue associated with an itinerary among the different flight legs and to solve a single-leg revenue management problem for each flight leg in the airline network. The novel aspect of our approach is that it chooses the revenue allocations by solving an aux...
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作者：Ton, Zeynep; Raman, Ananth
作者单位：Harvard University
摘要：We examine the effects of product variety and inventory levels on store sales. Using 4 years of data from stores of a large retailer, we show that increases in product variety and inventory levels are both associated with higher sales. We also show that increasing product variety and inventory levels has an indirect negative effect on store sales through their impact on phantom products-products that are physically present at the store, but only in storage areas where customers cannot find or ...
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作者：Panagiotidou, Sofia; Tagaras, George
作者单位：Aristotle University of Thessaloniki
摘要：This paper focuses on the close relationship between statistical process control and preventive maintenance (PM) of manufacturing equipment. The context is very general: a production process that is characterized by multiple distinct operational states and a failure state. The operational states differ in terms of operational/quality costs and/or the proneness to complete failure. The times of shift from the normal operational state to an inferior one and the times to failure are random variab...
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作者：Apte, Uday M.; Cavaliere, Richard A.; Kulkarni, Shailesh S.
作者单位：United States Department of Defense; United States Navy; Naval Postgraduate School; Saint Joseph's University; University of North Texas System; University of North Texas Denton
摘要：Information-intensive services (IIS), such as financial services, business services, health care, and education, form a large and growing part of the service sector in the US economy. In this paper we present a classification of IIS based on their operational characteristics. We also propose empirically grounded conceptual analysis and prescriptive frameworks useful for the improvement of certain types of IIS. By conducting statistical analyses of a large sample of claims data from one of the ...
