-
作者：Chakravarty, Anindita; Saboo, Alok R.; Xiong, Guiyang
作者单位：University System of Georgia; University of Georgia; University System of Georgia; Georgia State University; Syracuse University; University of Hong Kong
摘要：This study centers on the roles of marketing and operations capabilities in preventing future recalls. However, prior literature identifies operations capability as critical for recall prevention, the current research highlights the equivalent importance of marketing capability. Furthermore, rather than limiting marketing's role to damage control efforts after a recall, this study identifies its potential for preventing future recall incidents. With research conducted in the consumer packaged ...
-
作者：Oh, Jaelynn; Su, Xuanming
作者单位：Utah System of Higher Education; University of Utah; University of Pennsylvania
摘要：We study the optimal design of reservations for a firm with limited capacity. The firm faces a random number of customers, each of whom has a random valuation for service. The reservation policy has two components: pricing and overbooking. For the former, the firm charges a reservation fee (at the time of reservation) and a service price (at the time of service). For the latter, the firm imposes a booking limit that caps the number of reservations it sells. Given the firm's reservation policy,...
-
作者：Rath, Sandeep; Rajaram, Kumar
作者单位：University of North Carolina; University of North Carolina Chapel Hill; University of California System; University of California Los Angeles
摘要：We consider the anesthesiologist staff planning problem for operating services departments in large multi-specialty hospitals without limit on anesthesiologist supply, where the planner makes monthly and daily decisions to minimize total costs. Each month the staff planner decides the number of anesthesiologists on regular duty and an on-call consideration list for each day of the following month. In addition, each day, the staff planner decides how many on-call anesthesiologists to call for t...
-
作者：Huang, Fengfeng; Guo, Pengfei; Wang, Yulan
作者单位：University of Electronic Science & Technology of China; City University of Hong Kong; Hong Kong Polytechnic University
摘要：When a patient's illness perception is inconsistent with a doctor's diagnosis, she may seek opinions from multiple doctors without referrals, a behavior called doctor shopping. In this study, we model and derive patients' optimal doctor shopping decisions. After each visit, patients update their beliefs about their health status following the Bayes' rule. We show that the patients' doctor shopping decisions are critically affected by the diagnosis accuracy, the relative value of identifying a ...
-
作者：Franke, Henrik; Eckerd, Stephanie; Foerstl, Kai
作者单位：Swiss Federal Institutes of Technology Domain; ETH Zurich; University of Tennessee System; University of Tennessee Knoxville; European Business School (EBS) University
摘要：Organizations often use cross-functional teams to make key Operations and Supply Chain Management decisions, but doing so risks instigating conflict between team members since cross-functional delegates often have opposing functional goals. While previous work has explored the effect of functional goals (i.e., external motivation) in cross-functional team performance, we extend research in this area to incorporate individual team members' psychological needs (i.e., internal motivation). Specif...
-
作者：Lei, Lei; Ru, Jun; Shi, Ruixia; Zhang, Jun
作者单位：Chongqing University; University System of Ohio; Cleveland State University; University of San Diego; Amazon.com
摘要：We show that a two-product newsvendor problem with partial demand substitution is equivalent to the classical newsvendor problem with the same economic parameters but an adjusted demand-the effective demand. By comparing the adjusted demand and the primary demand stochastically, we examine the impacts of demand substitution on the expected profit and optimal order quantities. We demonstrate that demand substitution reduces the newsvendor's demand variability in the sense of convex order. Furth...
-
作者：Sun, Can; Ji, Yonghua
作者单位：Chinese Academy of Sciences; University of Science & Technology of China, CAS; University of Alberta
摘要：Internet of Things (IoT) technology utilizes sensors and other internet-enabled devices to collect and share data. It is widely regarded as a disruptive technology that brings tremendous opportunities to supply chain members. This study uses a game-theoretical model to study an e-commerce setting in which an online platform provides IoT infrastructure and a manufacturer sells its products on the platform. Our work examines the interaction among the manufacturer's IoT investment decision, the p...
-
作者：Isik, Tugce; Andradottir, Sigrun; Ayhan, Hayriye
作者单位：Clemson University; University System of Georgia; Georgia Institute of Technology
摘要：Cross-training is an important tool to improve the performance of manufacturing and service systems through dynamic worker allocation. This study investigates how cross-training can be leveraged when worker collaboration is not possible and frequent worker reassignment is undesirable. We consider a tandem queueing system with finite buffers between tasks. We show that if each worker is the fastest at a different task, then the optimal policy is always dedicated, regardless of the magnitude of ...
-
作者：Rong, Ke; Zhou, Di; Shi, Xinwei; Huang, Wei
作者单位：Tsinghua University; Tongji University; Capital University of Economics & Business
摘要：Real social information is believed to cause a trust-privacy paradox in e-commerce platforms, with the degree of information disclosure affecting platform performance. In this study, we split the mixed influence into the direct trust mechanism and the indirect privacy mechanism, studying each in the context of partial and full social information disclosure, respectively. Using unique data from an 80-day large-scale online experiment conducted in an e-commerce platform in China, we show that a ...
-
作者：Bockstedt, Jesse; Druehl, Cheryl; Mishra, Anant
作者单位：Emory University; George Mason University; University of Minnesota System; University of Minnesota Twin Cities
摘要：Online innovation contests in which all current and potential contestants can view the identities of participating contestants and their submissions have become a popular format. Contestants who enter such a contest earlier than other contestants must weigh the potential costs of revealing their identities and submissions against the potential benefits of improving their submissions through emerging information and early engagement. In this study, we examine how top-ranked contestants or stars...
