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作者：Chen, Jialie
作者单位：University of Arkansas System; University of Arkansas Fayetteville; University of Arkansas System; University of Arkansas Fayetteville
摘要：Ending-9 prices are extremely popular among retailers, leveraging consumers' perception biases. However, despite the popularity of this pricing strategy, understanding of its impact on online retailers is still limited. This is particularly true given the complexity of online retail where consumers need to traverse a shopping funnel, consisting of decisions with shopping cart and purchases. This study aims to answer the following three questions: First, do consumers hold a perception bias towa...
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作者：Mookerjee, Radha; Samuel, Jayarajan
作者单位：University of Texas System; University of Texas Dallas; University of Texas System; University of Texas Arlington
摘要：We consider the security maintenance of information systems where the extent of vulnerability is partially observable. However, the exact extent of the vulnerability can be observed by paying an inspection fee. In each period, the decision-maker needs to take one of three decisions: (i) do nothing, (ii) inspect and implement (fix the vulnerability) if needed, and (iii) directly implement. We prove that the optimal policy follows a threshold structure. For each value of k (the known vulnerabili...
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作者：Park, Kyungmin; Lee, Stephanie; Doosti, Shahryar; Tan, Yong
作者单位：University of Washington; University of Washington Seattle; Chapman University System; Chapman University; University of Washington; University of Washington Seattle
摘要：With the rapid growth and popularity of YouTube, an increasing number of consumers rely on online product review videos to obtain product-related information. As the provision of online review videos grows and consumers increasingly rely on them for their purchase decisions, understanding factors that contribute to the perceived helpfulness of video reviews becomes critical for video review management. This paper examines how various visual and vocal characteristics of online review videos are...
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作者：Wang, Lingli; Huang, Ni; Hong, Yili; Liu, Luning; Guo, Xunhua; Chen, Guoqing
作者单位：Beijing University of Posts & Telecommunications; University of Miami; Harbin Institute of Technology; Tsinghua University; Harbin Institute of Technology
摘要：Voice-based artificial intelligence (AI) systems have been recently deployed to replace traditional interactive voice response (IVR) systems in call center customer service. However, there is little evidence that sheds light on how the implementation of AI systems impacts customer behavior, as well as AI systems' effects on call center customer service performance. By leveraging the proprietary data obtained from a natural field experiment in a large telecommunication company, we examine how t...
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作者：Huchzermeier, Arnd; Moench, Tobias
作者单位：WHU - Otto Beisheim School of Management
摘要：Industry trends such as product customization, radical innovation, and local production accelerate the adoption of mixed-model assembly lines (MMALs) that can cope with a widening gap between model processing times and true build to order capabilitiy. The existing high work content deviations on such assembly lines stress production planning, especially the assembly line sequencing. Most manufacturers set the launching rate for all assembly line products to a fixed launching rate resulting in ...
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作者：Perera, Sandun C.; Sethi, Suresh P.
作者单位：Nevada System of Higher Education (NSHE); University of Nevada Reno; University of Texas System; University of Texas Dallas
摘要：Fixed costs of ordering items or setting up a production process arise in many real-life scenarios. In their presence, the most widely used ordering policy in the stochastic inventory literature is the (s,S) policy. Optimality of (s,S) policies and (s,S)-type policies have been examined for various inventory models, including those with the inventory level being reviewed in every period or continuously, finite and infinite horizons, discounted-cost and average-cost criteria, backlogging and lo...
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作者：Tang, Yanli; Sethi, Suresh P.; Wang, Yulan
作者单位：Sun Yat Sen University; University of Texas System; University of Texas Dallas; Hong Kong Polytechnic University
摘要：We consider an e-tailer's upstream supplier who wants to encroach into retailing to earn additional revenue. The supplier needs to decide whether or not to enter the retail market by either selling to consumers on the e-tailer's platform by paying commission fees (agency encroachment) or opening an independent online/offline retail store (direct encroachment). The e-tailer has private demand information and decides whether or not to share it with the supplier. Two leadership scenarios-the supp...
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作者：Liu, Jianwei; Xie, Karen; Chen, Wei; Liu, Yong; Sun, Yunlong
作者单位：Dalian University of Technology; University of Denver; University of Arizona; Fudan University; Fudan University
摘要：As the sharing economy continues to disrupt incumbent services, whether and how incumbents respond to the competition remains largely unknown. We investigate how incumbents can utilize management responses-a managerial intervention to guest reviews-to exploit performance improvement opportunities in guest reviews and sustain competitive advantage facing increased competition from home sharing. Our method integrates quasi-experiments, topic modeling, and deep learning techniques to not only est...
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作者：Gernert, Andreas K.; Wuttke, David A.; Heese, H. Sebastian
作者单位：Kuhne Logistics University; Technical University of Munich; North Carolina State University; North Carolina State University
摘要：To maintain future supplier competition, manufacturers may support financially distressed suppliers by sourcing from them, even if they are less efficient than competitors, and by procuring larger quantities from them at higher prices. We analyze these strategies in a model in which a manufacturer decides for one of two available suppliers, supplier bankruptcy risk is endogenous, and financial distress can lead to internal or external reorganization. Following bankruptcy, the remaining supplie...
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作者：Li, Tian; Zhang, Hongtao
作者单位：East China University of Science & Technology; Hong Kong University of Science & Technology; East China University of Science & Technology
摘要：The extant research on supply chain information sharing under wholesale pricing often assumes a model where the manufacturer can unilaterally set any wholesale price, and the retailer decides retail quantity or price while taking the wholesale price as given. Whereas this model may actually reflect the relative market power in some situations, its implementation misses out on certain win-win opportunities that could arise from information sharing. We propose a new wholesale pricing mechanism t...
