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作者：Ding, Likang; Kolfal, Bora; Ingolfsson, Armann
作者单位：Dongbei University of Finance & Economics; University of Alberta
摘要：Recent empirical studies suggest that human behavior in queues causes workload-dependent service times. We investigate the translation of empirical service times into state-dependent queueing models. To this end, we identify two types of state-dependent models, static and dynamic, and two types of corresponding behavioral mechanisms. For example, we view customer early task initiation as a static mechanism and social speedup pressure as a dynamic mechanism. For each model type, we discuss beha...
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作者：Mahmoodian, Vahid; Charkhgard, Hadi; Dayarian, Iman
作者单位：State University System of Florida; University of South Florida; University of Alabama System; University of Alabama Tuscaloosa
摘要：In the private logistics service sector, considerations of fairness among service agents are relatively new but are gaining importance due to public and governmental pressures to improve equity in workload allocation among internal stakeholders, such as the service personnel. Fairness becomes more complex in settings with a heterogeneous workforce due to inherent worker differences. In this study, we present an equitable workload allocation model for the vehicle routing problem with heterogene...
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作者：Jin, Haofeng; Wang, Lili; Liu, Yayuan; Tong, Yu
作者单位：Zhejiang University
摘要：Managerial responses, which represent firms' public replies to online reviews, are commonly employed in customer communications. Using a dataset collected from a leading mobile game app platform in China, this research examines the effect of managerial responses on the review updates of customers who receive them, that is, the direct effect of managerial responses. Platform users can update their reviews, and complete records of review updates are observable, which allows us to utilize variati...
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作者：Zhang, Lin; Shao, Zhen; Benitez, Jose
作者单位：Northwestern Polytechnical University; Harbin Institute of Technology; University System of Ohio; Kent State University; Kent State University Kent; Kent State University Salem
摘要：The embeddedness of digital platforms in firms to improve industrial accident prevention performance remains a challenge for safety management. A pressing question exists regarding appropriate pathways to improve firm accident prevention performance by leveraging digital platforms. Prior research focuses on individual and organizational factors to prevent industrial accidents while ignoring information technology (IT) from a holistic perspective. Following a socio-technical lens, this study fi...
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作者：Jiang, Baojun; Zhang, Jiahua; Xu, Yifan
作者单位：Washington University (WUSTL); Dongbei University of Finance & Economics; Fudan University
摘要：A firm often has multiple sourcing options for its product. Some suppliers may have longer lead times but offer lower prices, whereas reliable suppliers with quick-response capabilities may have higher prices. Purchasing from a cheaper, less reliable supplier can help a firm lower its inventory cost but will expose itself to potential risks. This paper analyzes a supply chain in which a manufacturer can source from a cheaper, less reliable supplier with a long lead time and/or a reliable quick...
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作者：Wang, Jue
作者单位：Queens University - Canada
摘要：A common strategy of extending the lifetime of an aging system is to reduce its workload below the normal operating level, a practice known as derating. While derating can slow the deterioration process, it often comes at the expense of reduced performance. Thus, derating involves a trade-off between performance and deterioration. Central to the optimal derating strategy is the relationship between deterioration and workload, also referred to as the pd-relationship. In practice, however, this ...
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作者：Kwon, Juhee; Johnson, M. Eric
作者单位：City University of Hong Kong; Vanderbilt University
摘要：As data breaches become an increasingly common risk, they are now a matter of when rather than if. While there has been active research on breaches, much of the work has focused on the antecedents and prevention of breaches, leaving the quantitative ramifications and variations in breach impact relatively unexplored. To address this gap, our study quantifies the impact of breaches on operational performance and identifies how operational, technological, and market factors moderate the impact. ...
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作者：Hunt, Kyle; Guney, Sule; Zhuang, Jun; John, Richard
作者单位：State University of New York (SUNY) System; University at Buffalo, SUNY; University of California System; University of California Irvine; State University of New York (SUNY) System; University at Buffalo, SUNY; University of Southern California
摘要：Due to the strategic and adaptive nature of adversaries, the deployment of new technologies is common practice in the arenas of security and defense (e.g., new baggage scanners at airports). History has shown that the deployment of these technologies has often been disclosed to the public, allowing malicious actors to potentially understand which venues are defended, and how. There is limited research examining how information disclosed about the deployment of new security measures can impact ...
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作者：Wu, Jianghua; Zhang, Dan; Liu, Yan
作者单位：Renmin University of China; University of Colorado System; University of Colorado Boulder; Hong Kong Polytechnic University
摘要：A stream of recent research considers the practice of random price discounts (a.k.a randomized pricing) when selling to forward-looking customers and shows that such pricing strategies can mitigate strategic customer waiting and boost seller profit. In practice, random price discounts are often offered together with price guarantees, in which customers are refunded the price difference if the price is lowered within a given time window after purchase. This paper investigates the efficacy of pr...
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作者：Liu, Zibo; You, Weijia; Tan, Yong
作者单位：Fudan University; Beijing Forestry University; Beijing Forestry University; University of Washington; University of Washington Seattle
摘要：The crowdfunding market has developed fast in recent years. However, the problem of information asymmetry is still an issue for both backers and fundraisers. Hence, crowdfunding platforms design various policies to reveal more project information to backers. This paper studies the impact of product sampling, a novel policy in the crowdfunding market, and provides suggestive evidence of the underlying mechanism. A product sampling campaign can be divided into three stages chronologically. In Ap...
