作者：Zohar, E; Mandelbaum, A; Shimkin, N
作者单位：Technion Israel Institute of Technology; Technion Israel Institute of Technology
摘要：We address the modeling and analysis of abandonments from a queue that is invisible to its occupants. Such queues arise in remote service systems, notably the Internet and telephone call centers; hence, we refer to them as tele-queues. A basic premise of this paper is that customers adapt their patience (modeled by an abandonment-time distribution) to their service expectations, in particular to their anticipated waiting time. We present empirical support for that hypothesis, and propose an M/...
作者：Cheung, KL; Lee, HL
作者单位：Hong Kong University of Science & Technology; Stanford University; Stanford University
摘要：In this paper, we examine two information-based supply-chain efforts that are often linked to Vendor-Managed Inventory (VMI) programs. Specifically, we consider a supplier serving Multiple retailers located in a close proximity. The first effort uses information on the retailers' inventory positions to coordinate shipments from the supplier to enjoy economies of scale in shipments, such as full truckloads. The second effort uses the same information for eventual unloading of the shipments to t...
