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作者：Lee, Clarence; Ofek, Elie; Steenburgh, Thomas J.
作者单位：Cornell University; Harvard University; University of Virginia
摘要：We study how digital service firms can develop an active customer base, focusing on two questions. First, how does the way that customers use the service postadoption to meet their own needs (personal usage) and to interact with one another (social usage) vary across customer acquisition methods? Second, how do firm-to-customer and customer-to-customer communications promote different types of usage? We study these questions using two data sets and by developing a multivariate hierarchical Poi...
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作者：Dzyabura, Daria; Jagabathula, Srikanth
作者单位：New York University
摘要：Firms are increasingly selling through both offline and online channels, allowing customers to experience the touch and feel of product attributes before purchasing those products. Consequently, the selection of products offered offline affects the demand in both channels. We address how firms should select an optimal offline assortment to maximize profits across both channels; we call this the showcase decision problem. We incorporate the impact of physical evaluation on preferences into the ...
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作者：Englmaier, Florian; Schmoeller, Arno; Stowasser, Till
作者单位：University of Munich
摘要：We study the price-setting behavior in a competitive market for used cars and provide empirical evidence for coarse information processing. Based on detailed field data from one of Europe's largest online marketplaces for automotive vehicles, we document systematic and sizable price discontinuities at salient car-age and mileage thresholds. The price difference between two otherwise identical cars across registration years (where one was first registered in January and the other in December of...
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作者：Gantchev, Nickolay; Jotikasthira, Chotibhak
作者单位：University of North Carolina; University of North Carolina Chapel Hill; University of North Carolina School of Medicine; Southern Methodist University
摘要：This paper investigates the role of institutional trading in the emergence of hedge fund activism-an important corporate governance mechanism. We demonstrate that institutional sales raise a firm's probability of becoming an activist target. Furthermore, by exploiting the funding circumstances of individual institutions, we establish that such effects occur through a liquidity channel, i.e., the activist camouflages his purchases among other institutions' liquidity sales. Additional evidence s...
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作者：Lu, Susan F.; Rui, Huaxia
作者单位：Purdue University System; Purdue University; University of Rochester
摘要：Despite heated debate about the pros and cons of online physician ratings, little systematic work has examined the correlation between physicians' online ratings and their actual medical quality. Using the ratings of cardiac surgeons at RateMDs and the patient outcomes of coronary artery bypass graft surgeries in the 2013 Florida Hospital Inpatient Discharge Data, we investigate whether online ratings are informative about physicians' medical quality. To account for potentially nonrandom match...
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作者：Hu, Ming; Li, Yang; Wang, Jianfu
作者单位：University of Toronto; Chinese University of Hong Kong; Nanyang Technological University
摘要：How would the growing prevalence of real-time delay information affect a service system? We consider a single-server queueing system where customers arrive according to a Poisson process and the service time follows an exponential distribution. There are two streams of customers, one informed about real-time delay and the other uninformed. The customers' uninformed behavior may be due to information ignorance or rational behavior in the presence of an information fee. We characterize the equil...
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作者：Song, Hummy; Tucker, Anita L.; Murrell, Karen L.; Vinson, David R.
作者单位：University of Pennsylvania; Boston University; Permanente Medical Groups; Kaiser Permanente
摘要：Public relative performance feedback (RPF) on an individual worker's productivity metrics is used in various organizations with the hopes of improving worker productivity, but its effects are not well understood. We examine whether public RPF could be leveraged to facilitate adoption of best practices in an organization by enabling the validation of best practices shared by identifiable top performers. We use data from two emergency departments, both of which shared best practices for improvin...
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作者：Chakraborty, Indraneel I.; Ewens, Michael
作者单位：University of Miami; California Institute of Technology
摘要：This paper examines whether agency conflicts during venture capital (VC) fundraising impact investment behavior. Using novel investment-level decisions of VCs in the process of raising new funds, we find that venture capitalists take actions hidden from their investors-i.e., limited partners (LPs)-that delay revealing negative information about VC fund performance until after a new fund is raised. After fundraising is complete, write-offs double and reinvestments in relatively worse-off entrep...
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作者：Tham, Wing Wah; Sojli, Elvira; Skjeltorp, Johannes A.
作者单位：University of New South Wales Sydney
摘要：We study the empirical relevance of the participation externality between liquidity suppliers (makers) and demanders (takers), i.e., whether liquidity demand attracts or reduces liquidity supply, and vice versa. We use exogenous shocks to exchange fees and technology as experiments to identify cross-sided complementarities between liquidity suppliers and demanders in the U.S. equity market. We find that the externality is large and positive, on average. However, the externality is negative in ...
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作者：Alok, Shashwat; Gopalan, Radhakrishnan
作者单位：Indian School of Business (ISB); Washington University (WUSTL)
摘要：Using hand-collected data on division manager (DM) pay contracts, we document that DM pay is related to the performance of both the DM's division and the other divisions in the firm. There is substantial heterogeneity in DM pay for performance. DM pay for division performance is lower in industries with less informative accounting earnings. DM pay is more sensitive to other-division performance if the DM's division is related to the rest of the firm, if the DM's division has fewer growth oppor...
