作者：Bhowal, Subhendu; Subramanian, Krishnamurthy; Tantri, Prasanna
作者单位：Massachusetts Institute of Technology (MIT); Indian School of Business (ISB)
摘要：Job rotation inside an organization creates two conflicting effects. It disciplines agents by creating the fear that their successors may discover and report their hidden information. Thus, the agent takes actions that align with the principal's objective. However, job rotation can create a moral hazard problem. If information is soft and therefore, non-verifiable, the principal cannot attribute blame to the agent or the successor. Agents shirk, thereby hurting performance. Thus, the importanc...
作者：Kuksov, Dmitri; Zia, Mohammad
作者单位：University of Texas System; University of Texas Dallas; Chapman University System; Chapman University
摘要：Managers have long appreciated having loyal customers, and academic research has explored the benefits of loyal consumers as coming from reduced price competition. This paper extends this research by considering how loyalty affects firms' decisions to facilitate search for nonloyal consumers. We show that in equilibrium, the store with more loyal customers ends up having lower search costs even if facilitating search is costless. The intuition for this result is that nonloyal consumers expect ...
