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作者：Rajagopalan, Sampath; Tong, Chunyang
作者单位：University of Southern California; Tongji University
摘要：Problem definition: In many healthcare systems, general practitioners refer patients to specialists, who make treatment decisions under limited capacity. We evaluate the effectiveness of different payment schemes, both traditional ones, where the payer contracts separately with the providers, and bundled schemes, where the providers share a single bundled payment. A key feature considered is a performance-based payment component to coordinate the decisions of the general practitioner and speci...
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作者：Liu, Hanlin; Yu, Yimin; Benjaafar, Saif; Wang, Huihui
作者单位：Southern University of Science & Technology; City University of Hong Kong; University of Minnesota System; University of Minnesota Twin Cities; Shanghai University
摘要：Problem definition: We consider capacity sharing through demand allocation among firms with multiple demand sources and multiple service facilities. Firms decide on the allocation of demand from different sources to different facilities to minimize delay costs and service-fulfillment costs possibly subject to service-level requirements. If firms decide to operate collectively as a coalition, they must also decide on a scheme for sharing the total cost. Academic/practical relevance: We study ca...
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作者：Grant, Benjamin; Gurvich, Itai; Mutharasan, R. Kannan; Van Mieghem, Jan A.
作者单位：Clemson University; Northwestern University; Feinberg School of Medicine; Northwestern University
摘要：Problem definition: We study dynamic stochastic appointment scheduling when delaying appointments increases the risk of incurring costly failures, such as readmissions in healthcare or engine failures in preventative maintenance. When near-term base appointment capacity is full, the scheduler faces a trade-off between delaying an appointment at the risk of costly failures versus the additional cost of scheduling the appointment sooner using surge capacity. Academic/practical relevance: Most ap...
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作者：Singh, Siddharth Prakash; Scheller-Wolf, Alan
作者单位：University of London; University College London; Carnegie Mellon University
摘要：Problem definition: Utility regulators are grappling to devise compensation schemes for customers who sell rooftop solar generation back to the grid, balancing environmental interests and the financial interests of utilities, solar system installers, and retail customers. This is difficult: Regulatory changes made in Nevada in 2015 to protect Nevada's utility induced SolarCity, the market leader in solar systems, to suspend local operations. We show that the choice of utility tariff structure ...
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作者：Acimovic, Jason; Parker, Chris; Drake, David F.; Balasubramanian, Karthik
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; American University; University of Colorado System; University of Colorado Boulder; Howard University
摘要：Problem definition: Firms providing products and services to low-income base of the pyramid (BOP) customers are increasingly utilizing independent contractor agents rather than employees in their distribution models. We empirically investigate the best way to help agents perform better. Academic/practical relevance: BOP customers represent onethird of the world's economy but make five United States dollars or less daily. Providing goods and services to these customers is difficult for traditio...
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作者：Yi, Zelong; Yu, Man; Cheung, Ki Ling
作者单位：Shenzhen University; Hong Kong University of Science & Technology
摘要：Problem definition: This paper investigates how counterfeits influence a global supply chain and how the supply chain should effectively take anticounterfeit actions. Academic/practical relevance: The impacts of counterfeiting have been increasingly profound on global supply chains. It is critical to understand how counterfeiting impacts supply chains when supply chain members act in their own interests, and how supply chains can effectively combat counterfeiting when all the members can contr...
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作者：Mak, Ho-Yin
作者单位：University of Oxford
摘要：Recent development of new technologies and data analytics has unleashed the so-called smart city (SC) movement, which has been transforming the ways that cities (and their services) operate. This movement is in line with the operations management (OM) community's pursuit of innovative research questions, and part of our community has already started working on this exciting area of SC OM. In this article, we shall discuss (i) the potential contribution that OM can make to the SC movement, that...
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作者：Sheng, Lifei; Ryan, Christopher Thomas; Nagarajan, Mahesh; Cheng, Yuan; Tong, Chunyang
作者单位：University of Houston System; University of Houston Clear Lake; University of Houston; University of British Columbia; Tsinghua University; Tongji University
摘要：Problem definition: Games are the fastest-growing sector of the entertainment industry. Freemium games are the fastest-growing segment within games. The concept behind freemium is to attract large pools of players, many of whom will never spend money on the game. When game publishers cannot earn directly from the pockets of consumers, they employ other revenue-generating content, such as advertising. Players can become irritated by revenue-generating content. A recent innovation is to offer in...
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作者：Wang, Shixin; Wang, Xuan; Zhang, Jiawei
作者单位：New York University; Hong Kong University of Science & Technology
摘要：Problem definition: The theoretical investigation of the effectiveness of limited flexibility has mainly focused on a performance metric that is based on the maximum sales in units. However, this could lead to substantial profit losses when the maximum sales metric is used to guide flexibility designs while the products have considerably large profit margin differences. Academidpractical relevance: We address this issue by introducing margin differentials into the analysis of process flexibili...
