作者：Deshpande, Vinayak; Pendem, Pradeep K.
作者单位：University of North Carolina; University of North Carolina Chapel Hill; University of Oregon
摘要：Problem definition: We examine the impact of logistics performance metrics such as delivery time and customer's requested delivery speed on logistics service ratings and third-party sellers' sales on an e-commerce platform. Academic/practical relevance: Although e-commerce retailers like Amazon have recently invested heavily in their logistics networks to provide faster delivery to customers, there is scant academic literature that tests and quantifies the premise that convenient and fast deli...
作者：Bray, Robert L.
作者单位：Northwestern University
摘要：Problem definition: Do the benefits of operational transparency depend on when the work is done? Academic/practical relevance: This work connects the operations management literature on operational transparency with the psychology literature on the peak-end effect. Methodology: This study examines how customers respond to operational transparency with parcel delivery data from the Cainiao Network, the logistics arm of Alibaba. The sample comprises 4.68 million deliveries. Each delivery has bet...
