2023

最新文章

• Appointment Scheduling Under a Service-Level Constraint AI翻译
  作者：Benjaafar, Saif; Chen, David; Wang, Rowan; Yan, Zhenzhen
  作者单位：University of Minnesota System; University of Minnesota Twin Cities; The Chinese University of Hong Kong, Shenzhen; Southern University of Science & Technology; Nanyang Technological University
  摘要：Problem definition: This paper studies an appointment system where a finite number of customers are scheduled to arrive in such a way that (1) the expected waiting time of each individual customer cannot exceed a given threshold; and (2) the appointment times are set as early as possible (without breaking the waiting time constraint). Methodology/results: First, we show that, under the service-level constraint, a prospective schedule can be obtained from a sequential scheduling approach. In pa...
• Distance-Based Service Priority: An Innovative Mechanism to Increase System Throughput and Social Welfare AI翻译
  作者：Wang, Zhongbin; Cui, Shiliang; Fang, Lei
  作者单位：Tianjin University; Georgetown University; Nankai University
  摘要：Problem definition: The main goal of many nonprofit or nongovernmental organizations is to increase the number of customers who receive service (i.e., service coverage) and social welfare. However, the limited number of employees, volunteers, and service locations results in long service wait. In addition, getting customers living in remote areas to receive services by traveling long distances is difficult. We propose an innovative distance-based service priority policy that would reduce the s...
• Follow the Crowd with Uncertain Service Capacity AI翻译
  作者：Yang, Liu; Shang, Weixin; Liu, Liming
  作者单位：Tsinghua University; Lingnan University; Southern University of Science & Technology
  摘要：Problem definition: Customer joining behavior is of major concern for service systems where the service capacity is uncertain. Academic/practical relevance: It remains unclear whether customer inference of uncertain service capacity can lead to follow the crowd (FTC) behavior. Management can release capacity information, but how it affects system performance needs to be understood. Methodology: We use a single-server queue to analyze the joining behavior of customers who infer the actual servi...
• Beating the Algorithm: Consumer Manipulation, Personalized Pricing, and Big Data Management AI翻译
  作者：Li, Xi; Li, Krista J.
  作者单位：University of Hong Kong; Indiana University System; Indiana University Bloomington; IU Kelley School of Business
  摘要：Problem definition: Firms heavily invest in big data technologies to collect consumer data and infer consumer preferences for price discrimination. However, consumers can use technological devices to manipulate their data and fool firms to obtain better deals. We examine how a firm invests in collecting consumer data and makes pricing decisions and whether it should disclose its scope of data collection to consumers who can manipulate their data. Methodology/results: We develop a game-theoreti...
• Sequential Innovation in Mobile App Development AI翻译
  作者：Kaushik, Nilam; Gokpinar, Bilal
  作者单位：Indian Institute of Management (IIM System); Indian Institute of Management Bangalore; University of London; University College London
  摘要：Problem definition: In today's highly dynamic and competitive app markets, a significant portion of development takes place after the initial product launch via the addition of new features and the enhancement of existing products. In managing the sequential innovation process in mobile app development, two key operational questions arise. (i) What features and attributes should be added to existing products in successive versions? (ii) How should these features and attributes be implemented f...
• Go Wide or Go Deep? Assortment Strategy and Order Fulfillment in Online Retail AI翻译
  作者：Gopalakrishnan, Sanjith; Matta, Moksh; Yourdshahy, Mona Imanpoor; Choudhary, Vivek
  作者单位：McGill University; Simon Fraser University; Nanyang Technological University
  摘要：Problem definition: Expansions in product assortment by online retailers often engender operational challenges. In undertaking such expansions, retailers exercise a strategic choice between expanding assortment width or depth. Our understanding of how this choice affects the order fulfillment process is limited. Thus, we examine the impact of these dimensions of assortment strategy on order delivery timeliness. Academic/practical relevance: Order delivery timeliness is a critical measure of op...
• The Value of Response Time Information in Supply Chain Bargaining AI翻译
  作者：Chen, Fadong; Zhao, Yingshuai; Thonemann, Ulrich
  作者单位：Zhejiang University; Zhejiang University; University of Cologne
  摘要：Problem definition: We analyzed the value of response time information in supply chain bargaining and how the transparency of response times affects bargaining dynamics and outcomes. Academic/practical relevance: The research on supply chain bargaining has focused on agents' choices, whereas the value of process data, such as response times, has received limited attention. The process data underlying a decision can contain valuable information about the agents' preference. Methodology: We cond...
• On the Participation, Competition and Welfare at Customer-Intensive Discretionary Service Platforms AI翻译
  作者：Liu, Yixuan; Wang, Xiaofang; Gilbert, Stephen; Lai, Guoming
  作者单位：China Europe International Business School; Renmin University of China; University of Texas System; University of Texas Austin
  摘要：Problem definition: We investigate the participation, competition, and welfare at platforms that focus on customer-intensive discretionary services, such as healthcare, legal, and business consulting. Academic/practical relevance: Such platforms have recently emerged in practice to provide a venue for independent professionals and service seekers to match online. Methodology: We develop a strategic queueingmodel, where the platform sets the commission rate, upon which service providers decide ...
• Minimum Earnings Regulation and the Stability of Marketplaces AI翻译
  作者：Asadpour, Arash; Lobel, Ilan; van Ryzin, Garrett
  作者单位：City University of New York (CUNY) System; Baruch College (CUNY); New York University; Amazon.com
  摘要：Problem definition: NewYork City and Seattle recently enacted minimum earnings regulations for ride-hailing providers that are based on their utilization rates. The regulations are intended to deliver minimum earnings while preserving the flexibility of the independent contractor model of work. Academic/practical relevance: This kind of regulation has the potential to impact marketplace stability, which we define as the ability of platforms to keep wages bounded while maintaining the current f...
• Real-Time Integrated Learning and Decision Making for Cumulative Shock Degradation AI翻译
  作者：Drent, Collin; Drent, Melvin; Arts, Joachim; Kapodistria, Stella
  作者单位：Eindhoven University of Technology; Eindhoven University of Technology; University of Luxembourg
  摘要：Problem definition: Unexpected failures of equipment can have severe consequences and costs. Such unexpected failures can be prevented by performing preventive replacement based on real-time degradation data. We study a component that degrades according to a compound Poisson process and fails when the degradation exceeds the failure threshold. An online sensor measures the degradation in real time, but interventions are only possible during planned downtime. Academic/practical relevance: We ch...