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作者：Cakici, Ozden Engin; Mills, Alex F.
作者单位：American University; City University of New York (CUNY) System; Baruch College (CUNY)
摘要：Problem definition: In response to the increased use of telehealth to replace traditional office visits with a physician, several U.S. states have recently adopted telehealth pay-parity policies. Such policies state that payers must reimburse healthcare providers for telehealth services at the same rate that would apply if those services had been provided in a traditional office setting. But health policy researchers have pointed out that telehealth may not be as effective as a traditional off...
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作者：Althenayyan, Abdullah; Ulku, Sezer; Yang, Luyi; Cui, Shiliang
作者单位：Columbia University; Georgetown University; University of California System; University of California Berkeley
摘要：Problem definition: In this paper, we investigate how line-sitting and express lines affect customers' satisfaction and fairness perception about queues. In line-sitting, customers skip the wait by hiring others to stand in line on their behalf. In express lines, customers skip the wait by purchasing priority. Because both schemes disrupt the first-infirst-out (FIFO) rule, they may be perceived to be unfair and lead to customer dissatisfaction. Methodology/results: In three experiments, we fin...
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作者：Li, Anran; Talluri, Kalyan; Tekin, Muge
作者单位：Chinese University of Hong Kong; Imperial College London; Erasmus University Rotterdam - Excl Erasmus MC; Erasmus University Rotterdam
摘要：Problem definition: This paper studies the joint estimation of the consumer arrival rate and choice model parameters when no-purchasers (customers who considered the product but did not purchase) are not observable. Estimating this unconstrained demand even with the simplest discrete-choice model such as the multinomial logit (MNL) becomes challenging as we do not know the fraction that have chosen the outside option (i.e., not purchased). Methods have been proposed to use market share to pin ...
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作者：Bakshi, Nitin; Kim, Jeunghyun; Randhawa, Ramandeep S.
作者单位：Utah System of Higher Education; University of Utah; Korea University; University of Southern California
摘要：Problem definition: Limited resources in the judicial system can lead to costly delays, stunted economic development, and even failure to deliver justice. Using the Supreme Court of India as an exemplar for such resource-constrained settings, we apply ideas from service operations to study delay. Specifically, court dynamics constitute a casemanagement queue, whereby each case may experience multiple service encounters spread across time, but all are necessarily with the same server. Our goal ...
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作者：Bhaskaran, Sreekumar; Erat, Sanjiv
作者单位：Southern Methodist University; University of California System; University of California San Diego
摘要：Problem definition: Prototyping and testing are an integral part of almost any new product development process, helping firms navigate the inherent uncertainties of creating new products. Recent developments in rapid prototyping, including technologies that enable cheaper low-fidelity tests, have opened up the possibilities for firms in reconfiguring their product development processes. Firms can, by choosing the level of evaluation fidelity, alter the traditional cost-quality trade-offs inher...
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作者：Gurlek, Ragip; Singh, Diwas K. C.; Letizia, Paolo
作者单位：Emory University; University of Tennessee System; University of Tennessee Knoxville
摘要：Problem definition: This paper examines the impact of retail store closures on omnichannel sales and consumer shopping behavior in the context of the coronavirus disease 2019 pandemic. To explain the likelihood of store closure, we develop a novel instrumental variable motivated by varying geopolitical responses across the United States to the pandemic. Methodology/results: Using data from a luxury fashion retailer, we find that when a store is closed, the volume of online orders originating f...
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作者：Hao, Shuai; Sun, Zhankun; Xu, Yuqian
作者单位：Southern University of Science & Technology; City University of Hong Kong; University of North Carolina; University of North Carolina Chapel Hill; University of North Carolina School of Medicine
摘要：Problem definition: This work aims to examine the role of emergency department (ED) operational status related to congestion in fast-track (FT) routing decisions and the subsequent effects on patient outcomes. Methodology/results: In this paper, we utilize a two-year data set from two hospital EDs in Alberta, Canada, and adopt an instrumental variable approach to examine the effects of FT routing decisions on patient outcomes. Based on the empirical findings, we utilize a data-calibrated simul...
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作者：Peng, Yunlong; Gao, Fei; Chen, Jian
作者单位：University of Warwick; Indiana University System; Indiana University Bloomington; IU Kelley School of Business; Tsinghua University
摘要：Problem definition: A growing number of firms are encouraging consumers to participate in bring-your-own-container (BYOC) behavior in which consumers bring their own reusable packaging to purchase and consume products, thus reducing single-use packaging waste. In this paper, we study the environmental implications of a firm's BYOC implementation when considering its disposable packaging choice and communication strategy. Methodology/results: We build a stylized model to study a firm's joint de...
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作者：Avinadav, Tal; Chernonog, Tatyana; Shamir, Noam
作者单位：Bar Ilan University; Tel Aviv University
摘要：Problem definition: With the rapid growth of e-commerce, platforms are able to gather large quantities of data, which can result in high-precision predictions regarding consumer purchasing patterns and future demand. A fundamental question is whether a platform has the incentives and ability to share such nonverifiable information with its sellers. Methodology/results: We show that when information is nonverifiable, sharing the precise value of the platform's private information by means of ch...
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作者：Tushe, Sokol; Singh, Diwas; Ding, Hao; Yeung, Howa
作者单位：State University System of Florida; University of South Florida; Emory University; Auburn University System; Auburn University; Emory University
摘要：physicians diagnose patients and prescribe treatment in-person or through asynchronous telemedicine (AT), a widely adopted yet relatively under-explored form of telemedicine. In collaboration with physicians at the Veterans Healthcare Administration (VHA), we examine the impact of introducing an AT channel on the existing in-person channel and on overall system performance. Methodology/results: VHA implemented AT at select clinics in the state of Georgia in 2012. Using a difference-in-differen...
