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作者：Caro, F; Andalaft, R; Silva, X; Weintraub, A; Sapunar, P; Cabello, M
作者单位：Universidad de Chile
摘要：An important issue being discussed for Chilean pine plantation policies is the application of environmental protection measures when managing its timber areas. Typical measures, already in place in more developed countries, include imposing riparian strips and protecting fragile soils from the use of heavy machinery. While environmental protection measures have been considered vital for decades, so far there has been almost no attempt to quantify both the benefits and costs of these measures. ...
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作者：Mondschein, SV; Weintraub, GY
作者单位：Yale University; Stanford University
摘要：In this paper we review the literature on appointment policies, specifically in terms of the objective function commonly used and the assumptions made about the behavior of demand. First, we provide an economic framework to analyze the problem. Based on this framework we make a critical analysis of the objective functions used in the literature. We also question the validity of the assumption made throughout the literature that demand is exogenous and independent of customers' waiting times. W...
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作者：Goldstein, SM
作者单位：Washington University (WUSTL)
摘要：A critical component of service strategy in high-contact environments is service encounter management. Effective service encounters are a result of the quality of employee development, including systems for work and job design, training and development, and attention to employee well being. Results of empirical analysis indicate that service strategies reflecting the dimensions of employee development drive employee outcomes such as productivity and satisfaction. Employee outcomes are signific...
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作者：Klassen, RD; Vachon, S
作者单位：Western University (University of Western Ontario); University Western Ontario Hospital; Clarkson University; Clarkson University
摘要：Manufacturing organizations can potentially improve environmental management both by increasing the level of investment in environmental technologies and by shifting that investment away from pollution control and toward pollution prevention. However, managers must not only consider their own manufacturing operations in isolation, but also those of others along the supply chain. This paper explores two dimensions of supply chain activities-collaboration and evaluation-that might be leveraged b...
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作者：Flowers, AD; Linderman, K
作者单位：University System of Ohio; Case Western Reserve University; University of Minnesota System; University of Minnesota Twin Cities
摘要：The disposal of hazardous wastes creates major economic and environmental problems. One productive use of hazardous wastes is to blend them into fuel, which mitigates damage to the environment by recycling waste into fuel and reducing fossil-fuel consumption. Operations personnel face a daunting task of efficiently blending hazardous waste into fuel, while simultaneously maintaining environmental regulatory requirements. This research develops a goal-programming approach to the waste-fuel-blen...
