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作者：Napoleon, K; Gaimon, C
作者单位：University System of Georgia; University of Georgia; University System of Georgia; Georgia Institute of Technology
摘要：Information technology has profoundly impacted the operations of firms in the service industry and service environments within manufacturing. Two models are introduced that establish a conceptual framework linking firm profit to attributes of the IT-worker system. The framework considers the impact of IT capabilities (such as functionality and ease-of-use) and worker skill as drivers of output volume and quality. The framework contrasts attributes of the IT-worker systems when services are mas...
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作者：Tsikriktsis, N; Lanzolla, G; Frohlich, M
作者单位：University of London; London Business School; Boston University
摘要：This paper investigates empirically antecedents of the adoption of web-based processes (e-processes) by service providers. We examine whether rational efficiency (expressed by expected performance benefits and access to new markets), the bandwagon effect (expressed by external pressure), and barriers (both internal and customer related) influence Internet use for transactions (e-transactions) and/or to extend the relationships between service providers and their customers (e-CRM). The findings...
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作者：Balakrishnan, A; Geunes, J
作者单位：University of Texas System; University of Texas Austin; State University System of Florida; University of Florida
摘要：Research in Supply Chain Management and Electronic Commerce has grown dramatically in the past decade as firms have intensified efforts to streamline operations and improve service to a diverse and demanding customer base. Central to this theme is the need for firms to look outside of their organizations for opportunities to collaborate and coordinate with partners to ensure that the supply chain is both efficient and responsive to dynamic market needs. Such collaboration and coordination oppo...
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作者：Johnson, DJ; Wemmerlov, U
作者单位：Iowa State University; University of Wisconsin System; University of Wisconsin Madison
摘要：There is little understanding as to why firms have various degrees of cell usage. The intent of this study was to identify factors that had arrested continued implementation of cells at surveyed manufacturing plants. We found no dominant factor that had prevented the firms from continued cellularization. However, by sub-dividing the plants into those with low and high degrees of direct labor hours spent in cells, short and long experience with cells, and those with and without plans for furthe...
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作者：Hazra, J; Mahadevan, B; Seshadri, S
作者单位：Indian Institute of Management (IIM System); Indian Institute of Management Bangalore
摘要：An electronic marketplace typically provides industrial suppliers an alternative option for selling their capacity in addition to the traditional open market. However, suppliers face different sets of costs and risks in open market and in electronic market. Consequently, suppliers participating in an electronic market are likely to offer their capacity at a different price compared with traditional open market. We analyze this problem and derive the price-capacity function for the supplier. We...
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作者：Anand, G; Ward, PT
作者单位：University System of Ohio; Ohio State University
摘要：This research develops the notion of environmental fit and flexibility and illustrates the importance of such fit empirically using survey data from 101 manufacturing firms. Two dimensions of environmental dynamism are identified and the fit between them and different approaches to flexibility are assessed. Hierarchical regressions provide evidence that flexibility is a stronger predictor of performance in more dynamic environments. Specifically, presence of the unpredictability or the volatil...
