作者：Ba, Sulin; Lisic, Ling Lei; Liu, Qindong; Stallaert, Jan
作者单位：University of Connecticut; George Mason University; Dow Chemical Company
摘要：We study the stock market reaction to announcements of global green vehicle innovation over a 14-year time span (1996-2009) using the event study methodology. We document that the stock market generally reacts positively to automakers' announcements of environmental innovations, consistent with prior research on the wealth effects of innovation announcements. Our results indicate that crucial green product development decisions such as innovation type and market segment choices exert direct in...
作者：Li, Mei; Choi, Thomas Y.; Rabinovich, Elliot; Crawford, Aaron
作者单位：Lehigh University; Arizona State University; Arizona State University-Tempe; Korea University; Arizona State University; Arizona State University-Tempe
摘要：Inter-customer interactions are important to the operation of self-services in retail settings. More specifically, when self-service terminals are used as part of customers' checkout processes in retail operations without the explicit involvement of retailers as the direct service providers, inter-customer interactions become a significant managerial issue. In this article, we examine the impact of inter-customer interactions at retail self-service terminals on customers' service quality perce...
