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作者：Breiter, Andreas; Huchzermeier, Arnd
作者单位：WHU - Otto Beisheim School of Management
摘要：Demand forecast errors threaten the profitability of high-low price promotion strategies. This article shows how to match demand and supply effectively by means of two-segment demand forecasting and supply contracts. We find that demand depends on the path of past retail prices, which leads to only a limited number of reachable demand states. However, forecast errors cannot be entirely eliminated because competitive promotions entail some degree of random (i.e., last-minute) pricing. A hedging...
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作者：Perdikaki, Olga; Peng, David Xiaosong; Heim, Gregory R.
作者单位：Texas A&M University System; Texas A&M University College Station; Mays Business School; University of Houston System; University of Houston
摘要：Many service firms deliver services via a mix of internally developed and delivered (i.e., insourced) and externally developed and delivered (i.e., outsourced) service processes. Service process outsourcing is especially common in e-retailing. Portions of e-retail customer ordering processes and delivery processes can be digitized and contracted to thirdparty vendors. Via outsourcing, service systems change from dyadic to triadic. Prior research examines consumer perceptions of dyadic (consume...
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作者：Porteous, Angharad H.; Rammohan, Sonali V.; Lee, Hau L.
作者单位：Nike Inc; Stanford University
摘要：Firms are increasingly looking to eradicate social and environmental non-compliances at their suppliers in response to increasing regulations, consumer demand, potential for supply chain disruptions, and to improve their social, environmental, and economic supply chain performance. This study develops a model of the relationship between the buyer's supplier incentives and penalties for the supplier's social and environmental compliance, and the outcomes in terms of reduction in supplier social...
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作者：Chandrasekaran, Aravind; Linderman, Kevin; Schroeder, Roger
作者单位：University System of Ohio; Ohio State University; University of Minnesota System; University of Minnesota Twin Cities
摘要：High-tech organizations often struggle to manage different types of R&D projects. Evidence from research and practice suggests that managers frequently categorize and manage projects based on the extent of change triggered in product, process, technology, and market dimensions. However, this can create challenges in high-tech organizations. This study investigates how high-tech organizations manage R&D projects based on their learning goals. First, we argue for the benefits of categorizing R&D...
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作者：Seidmann, Abraham
作者单位：University of Rochester
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作者：Gray, John V.; Anand, Gopesh; Roth, Aleda V.
作者单位：University System of Ohio; Ohio State University; University of Illinois System; University of Illinois Urbana-Champaign; Clemson University
摘要：This article examines the influence of ISO 9000 certification on plant-level process compliance, which arguably is its first-order, targeted performance dimension. The empirical setting is the medical device manufacturing industry. Process compliance is measured through Food and Drug Administration inspections of manufacturing plants. We control for several observable factors that possibly affect process compliance by matching certified plants with non-certified plants. Using longitudinal data...
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作者：Shockley, Jeff; Plummer, Lawrence A.; Roth, Aleda V.; Fredendall, Lawrence D.
作者单位：College of Charleston; Western University (University of Western Ontario); Clemson University
摘要：This study uses a service operations management (SOM) strategy lens to investigate chain store retailers' strategic design responsiveness (SDR)-a term that captures the degree to which retailers dynamically coordinate investments in human and structural capital with the complexity of their service and product offerings. Labor force and physical capital are respectively used as proxies for investments in human capital and structural capital, whereas gross margins are proxies for product/service...
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作者：Esenduran, Goekce; Kemahlioglu-Ziya, Eda
作者单位：University System of Ohio; Ohio State University; North Carolina State University
摘要：Product take-back regulation, under which firms finance the collection and treatment of their end-of-life products, is a widely used environmental program. One of the most common compliance schemes is collectively with cost allocation by market share. As an alternative, individual compliance scheme is considered. Assuming that firms can choose their compliance scheme, we compare these two schemes with respect to the costs they impose on firms and environmental benefits. We show that high colle...
