作者：Buke, Burak; Araz, Ozgur M.; Fowler, John W.
作者单位：University of Edinburgh; University of Nebraska System; University of Nebraska Lincoln; Arizona State University; Arizona State University-Tempe
摘要：Cross-training workers is one of the most efficient ways of achieving flexibility in manufacturing and service systems for increasing responsiveness to demand variability. However, it is generally the case that cross-trained employees are not as productive on a specific task as employees who were originally trained for that task. Also, the productivity of the cross-trained workers depends on when they are cross-trained. In this work, we consider a two-stage model to analyze the effects of vari...
