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作者：Rooderkerk, Robert P.; DeHoratius, Nicole; Musalem, Andres
作者单位：Erasmus University Rotterdam; Erasmus University Rotterdam - Excl Erasmus MC; University of Chicago; Universidad de Chile
摘要：We document the evolution of academic research through a bibliometric analysis of 123 retail analytics articles published in top operations management journals from 2000 to 2020. We isolate nine decision areas via manual coding that we verify using automated text analysis (topic modeling). We track variation across decision areas and method-usage evolution per analytics type, featuring the degree to which big data (e.g., clickstream, social media, product reviews) and analytics suited for thes...
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作者：Timonina-Farkas, Anna; Glogg, Rene Y.; Seifert, Ralf W.
作者单位：Swiss Federal Institutes of Technology Domain; Ecole Polytechnique Federale de Lausanne; International Institute for Management Development (IMD)
摘要：Service-level requirements play a crucial role in eliminating stock-outs in a production pipeline. However, delivering a specific service level can become an unattainable goal given the various uncertainties influencing both the production pipeline and customer demand and causing the manufacturer to adapt the initial strategy in response to disruptions. Such deviations from optimality frequently result in unexpected (and potentially very high) costs and are complex to manage. On the one hand, ...
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作者：Yan, Zhijun; Kuang, Lini; Qiu, Liangfei
作者单位：Beijing Institute of Technology; Tsinghua University; State University System of Florida; University of Florida
摘要：With the growth of online mental healthcare platforms, health professionals have been providing online consultation services during their spare time. However, little is known about the prosocial behaviors of health professionals on these platforms and their effect on professionals' economic performance. In this research, we aim to identify and quantify the main effect of prosocial behaviors (i.e., offering free services) on future economic performance and the potential mediation effects of rel...
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作者：Zhao, Cui; Wang, Xiaojun; Xiao, Yongbo; Sheng, Jie
作者单位：Tsinghua University; University of Bristol; Tsinghua University; University of London; Queen Mary University London
摘要：By providing useful product information from the perspective of other buyers, online product/service reviews can help customers better evaluate the true quality of products and judge whether a product is a good fit for them. Based on online reviews, firms may improve product quality and/or adjust selling price to compete with other firms. In this study, we investigate the effects of online reviews on product quality and pricing decisions in a duopoly market that consists of two competing firms...
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作者：Swink, Morgan; Hu, Kejia; Zhao, Xiande
作者单位：Texas Christian University; Vanderbilt University; China Europe International Business School
摘要：Technology, market, and competitive dynamics are requiring firms in restaurant/food service supply chains to improve their analytics capabilities, which have tended to lag behind other comparable industries. The global COVID-19 pandemic has further encouraged industrial leaders to evaluate new challenges and opportunities. Our research provides insights into current applications of analytics technologies and organizationally integrates these insights for decision-makers in restaurant supply ch...
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作者：Lugovoi, Ivan; Andritsos, Dimitrios A.; Senot, Claire
作者单位：Kuhne Logistics University; Hautes Etudes Commerciales (HEC) Paris; Tulane University
摘要：The accumulation of experience that occurs with production is likely to impact an organization's ability to develop manufacturing process innovations. However, how different types of manufacturing experience relate to the characteristics of an organization's process innovation output is an open question. In this study, we investigate how a firm's accumulated related and unrelated manufacturing experiences are associated with this firm's ability to innovate its production methods. To characteri...
