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作者：Wang, Lingli; Huang, Ni; Hong, Yili; Liu, Luning; Guo, Xunhua; Chen, Guoqing
作者单位：Beijing University of Posts & Telecommunications; University of Miami; Harbin Institute of Technology; Tsinghua University; Harbin Institute of Technology
摘要：Voice-based artificial intelligence (AI) systems have been recently deployed to replace traditional interactive voice response (IVR) systems in call center customer service. However, there is little evidence that sheds light on how the implementation of AI systems impacts customer behavior, as well as AI systems' effects on call center customer service performance. By leveraging the proprietary data obtained from a natural field experiment in a large telecommunication company, we examine how t...
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作者：Cui, Zheng; Ding, Jianpeng; Long, Daniel Zhuoyu; Zhang, Lianmin
作者单位：Zhejiang University; Nanjing University of Finance & Economics; Chinese University of Hong Kong; Shenzhen Research Institute of Big Data; Hohai University; Nanjing University of Finance & Economics
摘要：We study a two-stage resource pooling problem with multiple resources and customers. The central decision-maker decides the capacity level of the resources within a total budget before the realization of uncertain demand. Then, the fulfillment policy is determined by individual service-level requirements. We use a robust satisficing framework to formulate the problem and allow ambiguity in the distribution of demand. Moreover, we introduce a new utility-based probability distance allowing the ...
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作者：Liu, Maoqi; Zheng, Li; Liu, Changchun; Zhang, Zhi-Hai
作者单位：Tsinghua University; National University of Singapore; Tsinghua University
摘要：We study the product design problem where a decision maker selects the features of a product from a set of feasible options. We focus on two widely studied objectives in this field, that is, the share of choice (SOC) and buyers' welfare (BW). The two objectives are vulnerable to different types of customer preference misspecification, that is, deviation from the nominal utility distribution and effects of outliers, respectively. We formulate a distributionally robust optimization (DRO) SOC max...
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作者：[Anonymous]
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作者：Bolton, Gary E. E.; Bonzelet, Sabrina; Stangl, Tobias; Thonemann, Ulrich W. W.
作者单位：University of Texas System; University of Texas Dallas; University of Cologne
摘要：This study examines human ordering behavior in service-level inventory contracts, a class of contracts important in practice. Studies of wholesale price contracts find that people tend to place orders that are suboptimal and biased toward mean demand. Unlike wholesale price contracts, service-level contracts can be parameterized such that they have steep expected profit functions, making the expected profit-maximizing order more salient, in the sense that deviations from optimal ordering are m...
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作者：Loots, Thomas; den Boer, Arnoud V.
作者单位：University of Amsterdam; University of Amsterdam; University of Amsterdam
摘要：We consider dynamic pricing and demand learning in a duopoly with multinomial logit demand, both from the perspective where firms compete against each other and from the perspective where firms aim to collude to increase revenues. We show that joint-revenue maximization is not always beneficial to both firms compared to the Nash equilibrium, and show that several other axiomatic notions of collusion can be constructed that are always beneficial to both firms and a threat to consumer welfare. N...
