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作者：Hult, G. Tomas M.; Morgeson, Forrest V., III; Sharma, Udit; Fornell, Claes
作者单位：Michigan State University; Michigan State University's Broad College of Business; University of Michigan System; University of Michigan
摘要：We systematically review the literature on customer satisfaction, partitioning the literature into three generations of thought and focus, with the most recent, third generation, heavily emphasizing international business phenomena. Following a brief, stage-setting review of the first two generations - which address, respectively, the psychological underpinnings of the satisfaction concept, its antecedents, and consequences (first-generation), and the relationship between customer satisfaction...
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作者：Wang, Shixiang; Wei, Jiang; Zhao, Minyuan
作者单位：Shanghai University of Finance & Economics; Zhejiang University; Washington University (WUSTL)
摘要：Foreign acquirers often encounter severe legitimacy challenges caused by the institutional distance between the home and host countries. In this study, we propose that conduit acquisition, in which an ultimate acquirer initiates a cross-border acquisition through one of its majority-owned subsidiaries already located in the host country or countries similar to the host country, can be used as a strategic response to institutional distance. Invoking institutional theory, we argue that the local...
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作者：Forsgren, Mats; Holm, Ulf
作者单位：Uppsala University
摘要：Recent attempts to extend internalization theory into new fields of enquiry illustrate the crucial role of control in the theory. In this paper, we focus on two examples: one applying internalization theory to external business relationships of multinational enterprises (MNEs) and one applying new internalization theory to MNEs' governance. We argue that, in both cases, the ability of the extended theory to explain MNE behavior can be questioned, either because of the governance of the externa...
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作者：Blome, Constantin; Manning, Stephan; Schleper, Martin C.
作者单位：University of Sussex; Aarhus University
