The limits of knowledge management for UK public services modernization: The case of patient safety and service quality

• 成果类型: Article
• 署名作者: Currie, Graeme; Waring, Justin; Finn, Rachael
• 署名单位: University of Nottingham; University of Nottingham; University of Nottingham
• 刊物名称: PUBLIC ADMINISTRATION
• ISSN/ISSBN: 0033-3298
• DOI: 10.1111/j.1467-9299.2007.00705.x
• 发表日期: 2008
• 页码: 363-385
• 关键词: odd couple; communities; INFORMATION; STRUGGLE; care; nhs

摘要

This article assesses the contribution of management of knowledge across organizational and professional boundaries towards improved public services. We empirically investigate the potential for knowledge sharing within the context of the NHS modernization agenda, taking as our focus the current 'patient safety' policy agenda. Specifically, we evaluate the introduction of a knowledge management system, namely the National Reporting and Learning System (NRSL) and its impact in the area of operating theatres within a university teaching hospital. We suggest that government policy in this area needs to reflect more upon limits to the management of knowledge and issues of the nature of knowledge, professional cultures and institutional power and politics.