ONLINE SERVICE PROVISION: ARE MUNICIPALITIES REALLY INNOVATIVE? THE CASE OF LARGER MUNICIPALITIES IN ITALY

• 成果类型: Article
• 署名作者: Nasi, Greta; Frosini, Francesca; Cristofoli, Daniela
• 署名单位: Universita della Svizzera Italiana
• 刊物名称: PUBLIC ADMINISTRATION
• ISSN/ISSBN: 0033-3298
• DOI: 10.1111/j.1467-9299.2010.01865.x
• 发表日期: 2011
• 页码: 821-839
• 关键词: E-government; PUBLIC MANAGEMENT; adoption; implementation; TRANSFORMATION; determinants; bureaucracy

摘要

The employment of information and communication technologies for the delivery of information and services has been considered a major objective of the modernization agenda of municipalities. This article contributes to the advances in the e-government literature by assessing the current status of ICT adoption among larger Italian municipalities and investigating whether the municipalities at a more mature stage of e-government adoption share any distinctive characteristics. The results show that some organizational factors, rather than environmental ones, show a positive association. However, the analysis also shows that most of the Italian municipalities involved have undertaken a non-linear e-government adoption process, which currently results in low diffusion of more mature stages of ICT adoption for the delivery of services to citizens and businesses.