BEYOND THE RULES: THE EFFECT OF OUTCOME FAVOURABILITY ON RED TAPE PERCEPTIONS

• 成果类型: Article
• 署名作者: Kaufmann, Wesley; Feeney, Mary K.
• 署名单位: University of Groningen; University of Chicago
• 刊物名称: PUBLIC ADMINISTRATION
• ISSN/ISSBN: 0033-3298
• DOI: 10.1111/padm.12049
• 发表日期: 2014
• 页码: 178-191
• 关键词: PROCEDURAL FAIRNESS; WORK MOTIVATION; Managers; ORGANIZATIONS; performance; culture; MODEL; trust

摘要

The underlying reasoning of much red tape research is that the level of rule burden, in terms of resources expended at implementing and complying with specific rules, is the main driver of red tape perceptions. In this study we challenge this claim and argue that stakeholder red tape perceptions are also affected by the favourability of the outcome. More specifically, if a certain rule or procedure has a positive outcome for a certain stakeholder, then this stakeholder will perceive lower levels of red tape, irrespective of rule burden. Using a survey experiment (n=81), we show how variations in red tape perceptions are affected in equal measure by rule burden and outcome. We conclude with a discussion of the implications of our findings for red tape scholars, in particular the need to further understand the relationships between red tape perceptions and rule procedures and outcomes.