The impact of high-quality workplace relationships in public organizations

• 成果类型: Article
• 署名作者: Caillier, James Gerard
• 署名单位: University of Alabama System; University of Alabama Tuscaloosa
• 刊物名称: PUBLIC ADMINISTRATION
• ISSN/ISSBN: 0033-3298
• DOI: 10.1111/padm.12328
• 发表日期: 2017
• 页码: 638-653
• 关键词: TRANSFORMATIONAL LEADERSHIP; social support; WORK STRESS; job; motivation; member; antecedents; COMMITMENT; management; strain

摘要

Research has long found that high-quality workplace relationships have a beneficial impact on employees and organizations. Although these studies have developed elaborate models to examine high-quality workplace relationships, none were found to explore the association between high-quality workplace relationships and Job stress/exhaustion, commitment, and social impact. To fill this void in the literature, models were developed to explain the expected association that these employee attitudes have with one another. These models were then tested on full-time, public employees. Several important findings emerged. First, high-quality workplace relationships were positively related to social impact. Next, social impact was found to positively mediate the relationship between high-quality workplace relationships and commitment. Finally, social impact was found to positively mediate the relationship between high-quality workplace relationships and job stress/exhaustion. This latter finding was contrary to expectations.