Connecting governance and the front lines: How work pressure and autonomy matter for coping in different performance regimes

• 成果类型: Article
• 署名作者: van Loon, Nina Mari; Jakobsen, Mads Leth
• 署名单位: Aarhus University
• 刊物名称: PUBLIC ADMINISTRATION
• ISSN/ISSBN: 0033-3298
• DOI: 10.1111/padm.12357
• 发表日期: 2018
• 页码: 435-451
• 关键词: street-level bureaucracy; professionals; engagement

摘要

How frontline employees cope with perceived work pressure may be of direct influence on policy outcomes. This study contributes to the street-level bureaucracy literature in several ways. First, we study both passive client-oriented and active system-oriented coping. Second, we analyse how these coping behaviours relate to work pressure and work autonomy. Finally, this article analyses whether these relationships are conditioned by the performance regime. Using a unique set-up of hospital employees (n = 979) working in external and internal performance regimes, we find a higher level of system-oriented active coping than client-oriented passive coping. Moreover, we find that autonomy matters for system-oriented coping and work pressure for client-oriented coping, and that these relationships are context-dependent.