Institutional isomorphism, negativity bias and performance information use by politicians: A survey experiment

• 成果类型: Article
• 署名作者: George, Bert; Baekgaard, Martin; Decramer, Adelien; Audenaert, Mieke; Goeminne, Stijn
• 署名单位: Erasmus University Rotterdam; Erasmus University Rotterdam - Excl Erasmus MC; Aarhus University; Ghent University; Ghent University
• 刊物名称: PUBLIC ADMINISTRATION
• ISSN/ISSBN: 0033-3298
• DOI: 10.1111/padm.12390
• 发表日期: 2020
• 页码: 14-28
• 关键词: Public management; empirical-evidence; decision-making; recommendations; ORGANIZATIONS; pressures; adoption; systems; link

摘要

New Public Management popularized performance measurement in public organizations. Underlying performance measurement's popularity is the assumption that it injects performance information (PI) into decision-making, thus rationalizing the ensuing decisions. Despite its popularity, performance measurement is criticized. In part, this criticism results from the limited knowledge of the conditions under which PI is purposefully used by politicians. We conducted a survey experiment based on real PI with 1,240 politicians. We hypothesized that PI has a positive impact on performance information use (PIU) when PI is benchmarked with coercive, mimetic or normative pressures. Moreover, due to negativity bias we expected this positive impact to be stronger when PI signals low performance. We found that normative pressures had a positive impact on actual PIU while coercive pressures positively affected intended PIU. Negativity bias is only relevant when linked to coercive pressures and intended PIU for analysing the organization's finances.