Dimensions and patterns in employee empowerment: Assessing what matters to street-level bureaucrats

• 成果类型: Article
• 署名作者: Petter, J; Byrnes, P; Choi, DL; Fegan, F; Miller, R
• 署名单位: Southern Illinois University System; Southern Illinois University
• 刊物名称: JOURNAL OF PUBLIC ADMINISTRATION RESEARCH AND THEORY
• ISSN/ISSBN: 1053-1858
• DOI: 10.1093/oxfordjournals.jpart.a003539
• 发表日期: 2002
• 页码: 377-400
• 关键词: management; PARTICIPATION; MODEL

摘要

Empowerment of public employees has been touted as an important mediating step in improving public organizational outcomes, yet such a relationship depends on an assumption that employees value what is offered as empowerment. This qualitative study explored the assumption through in-depth interviews of street-level bureaucrats in a large state human service agency. The interviews support previous research that empowerment is multidimensional; five patterns in empowerment were found. Empowerment programs must consider what each individual employee values.