Using Employee Empowerment to Encourage Innovative Behavior in the Public Sector

• 成果类型: Article
• 署名作者: Fernandez, Sergio; Moldogaziev, Tima
• 署名单位: Indiana University System; Indiana University Bloomington; University of South Carolina System; University of South Carolina Columbia
• 刊物名称: JOURNAL OF PUBLIC ADMINISTRATION RESEARCH AND THEORY
• ISSN/ISSBN: 1053-1858
• DOI: 10.1093/jopart/mus008
• 发表日期: 2013
• 页码: 155-187
• 关键词: ORGANIZATIONAL PERFORMANCE; reinventing government; job-satisfaction; management; motivation; service; MODEL; work; determinants; LESSONS

摘要

Employee empowerment programs have been widely adopted in the public sector as a way to improve organizational performance. Empowered employees improve performance largely by finding innovative ways of correcting errors in service delivery and redesigning work processes. Failure to encourage innovation can seriously undermine the effectiveness of empowerment programs. Based on Bowen and Lawler's conceptualization of employee empowerment as a multifaceted management approach, this study explores how different empowerment practices can be used to encourage US federal government employees to seek out new and better ways of doing things. The empirical results show that while employee empowerment as an overall approach can increase encouragement to innovate, empowerment practices have divergent effects, and some may even discourage innovation.