Leadership and Performance of Public Employees: Effects of the Quality and Characteristics of Manager-Employee Relationships

• 成果类型: Article
• 署名作者: Hassan, Shahidul; Hatmaker, Deneen M.
• 署名单位: University System of Ohio; Ohio State University; University of Connecticut
• 刊物名称: JOURNAL OF PUBLIC ADMINISTRATION RESEARCH AND THEORY
• ISSN/ISSBN: 1053-1858
• DOI: 10.1093/jopart/muu002
• 发表日期: 2015
• 页码: 1127-1155
• 关键词: organizational citizenship behavior; MEMBER EXCHANGE THEORY; representative bureaucracy; sector leadership; job-satisfaction; social equity; GENDER; MODEL; LEVEL; LMX

摘要

Few studies in public management have assessed whether managerial leadership has any influence on job performance of public employees. This study employs a well-established theory of leadership, leader-member exchange (LMX) theory, to consider the effects of the manager-employee relationship on ratings of employee in-role and extra-role performance. It also investigates how differences in gender between the manager and employee and duration of their relationship may influence the effects of LMX on employee job performance. We examine these linkages with data from two surveys of 477 employees and 161 managers working in a large state government agency. We find that when the quality of LMX is high, employees receive higher performance ratings, and this association is moderated by difference in gender between an employee and manager and the duration of time an employee has worked for a particular manager. We discuss implications of our findings and avenues for future research for public management scholarship. We also offer suggestions for public management practice regarding how to develop high-quality relationships with employees.