The Effect of Shared Service Centers on Administrative Intensity in English Local Government:A Longitudinal Evaluation

• 成果类型: Article
• 署名作者: Elston, Thomas; Dixon, Ruth
• 署名单位: University of Oxford
• 刊物名称: JOURNAL OF PUBLIC ADMINISTRATION RESEARCH AND THEORY
• ISSN/ISSBN: 1053-1858
• DOI: 10.1093/jopart/muz002
• 发表日期: 2020
• 页码: 113-129
• 关键词: ORGANIZATIONAL SIZE; management; EFFICIENCY; component; governance; complexity; benefits; SYSTEM; CONSEQUENCES; environments

摘要

Administrative intensity (AI) describes the proportion of total resources that organizations spend on administrative support functions rather than primary service and production processes. We test whether sharing administrative activities between organizations leads to a fall in AI due to economies of scale, as is often supposed, using organizational and financial data from more than 300 English local authorities. We employ multi-wave change score regression analysis to relate changes in AI from 2008 to 2016 to levels of shared services participation, and further test whether reform performance varies by category of local authority, type of administration, or degree of structural complexity. Although we find that some measures of AI fell slightly over this period, this was unrelated to shared service adoption for any category of local authority. Sharing of clerical rather than professional types of administration, and sharing by organizations and within partnerships characterized by lower structural complexity, also failed to improve reform outcomes. Faulty assumptions about the extent of administrative scale diseconomies in English local government partly explain this significant reform underperformance.