Public agency resilience in times of democratic backsliding: Structure, collaboration and professional standards

• 成果类型: Article
• 署名作者: Stauffer, Bettina; Sager, Fritz; Kuenzler, Johanna
• 署名单位: University of Bern
• 刊物名称: GOVERNANCE-AN INTERNATIONAL JOURNAL OF POLICY ADMINISTRATION AND INSTITUTIONS
• ISSN/ISSBN: 0952-1895
• DOI: 10.1111/gove.12802
• 发表日期: 2024
• 关键词: organizational resilience; reputation; management

摘要

This article investigates how organizational structure, collaboration, and professional standards influence the resilience of public agencies facing adversity. It links organizational reputation and blame avoidance literature with resilience and collaboration literature. We use the case of the Swiss Child and Adult Protection Agencies (CAPA), which faced massive media attacks. We apply a qualitative research design analyzing data from interviews and participatory observations. Our findings show that professional organizational structure, collaboration and standards are three interrelated factors that increase resilience against adversity. In particular, these factors reduce blame-avoiding policy implementation (BAPI), which is a coping strategy where street-level bureaucrats (SLB) exploit their discretion to make policy implementation less blameworthy. In their interplay, professional organizational structure, collaboration and standards increase the knowledge of a public agency about a particular situation because they enable better-informed decisions through collective deliberation practices, and strengthens the collective ownership as well as the individual SLB's confidence that the right decision is being made.